Cascade Wellness Resort

Booked hotel as a special treat as was advertised as 5* but sadly this was not the case in our opinion as the decor and furnishings were very dark and dated We had to have lights on all the time which still didn’t make much difference to the brightness of the room A light bulb was broken which we reported several times to reception and were told it would be replaced but still up until check out it was not done as was the blind which fell off its rails when we opened it on arrival and remained on the floor throughout our stay The AC was not able to be adjusted and the room remained in a very cold atmosphere having to sit with towels around us to keep warm and is unacceptable and this we reported several times as well with the the above issues Reception informed us the AC had been adjusted but this was not the case and the only way to turn off the AC was to take the card out but then the room was in darkness with no electricity The take away breakfast was very poor white bread sandwich with thin piece of ham and no butter offered coffe but this was not in the bag The dining room and breakfast selection were excellent with good choice staff worked tirelessly and always pleasant and welcoming The housekeepers were very good and always willing to offer service if required On checkout reception staff never asked if we enjoyed our stay or even a goodbye The hotel needs major investment to do the justice of a 5* hotel with tiredness of the rooms Unfortunately we would never recommend this hotel or return ourselves unless there was major improvements

The drive-up showed a very nice entry. Check-in was easy and the staff was pleasant. The carpet in the hallways was stained and dirty. A return vent cover was broken in the hallway the entire time we were there. Our room was ok, with multiple outlets not working. The resort will not permit the air conditioner to be lower than 21C, which is a very warm 69.8 F and uncomfortable for sleeping. There was no iron or ironing board in the room. The one provided by housekeeping was defective and ruined an expensive dress shirt. When I brought it to the manager's attention I was told the setting was too high. Sorry to say I have been ironing my clothes for 50 years and never damaged anything before. I was provided a drink voucher which the bar would not honor beyond house wine at the bar. The breakfast area is a free-for-all. The coffee machine was broken one morning, and loud children running around, with rude parents walking in front of us when we were in line for food. The bar area was nice, and the bar staff and food were very good. Again, children running around and disturbing any semblance of relaxation. The pool area was well-maintained and very nice. The best part of the location is the walking paths behind the property that lead along the spectacular cliffs and ocean. This is not a resort for couples seeking relaxation and a romantic experience. I would not return to this property, nor would I recommend it to anyone.

Unfortunately, the worst hotel I ever stayed in my life!! This is not a five star resort: it is not cleaned properly (floors are dirty, plastic bags and rubbish around in the bushes, food is highly overpriced and just not tasty it at all. The highlight was - it was served with a hair in salad bowl!!) Staff is rude. Breakfast is chaotic. Spa area is not clean, it is allowed to smoke in spa area which is not nice at all if you are not a smoker and would like to breathe fresh air. It is not a beachfront hotel - its at least 25 mins walking along the main road and the hill on the way back is a killer if you have little kids on your arms. I would not recommend to stay at this hotel.

A perfect spot to relax with the choice of 3 pools and many walks direct from the hotel. Quiet and peaceful. A lovely spa are. Excellent breakfasts and restaurants. We came here as a couple for some late autumn sunshine and have enjoyed our stay very much. We will return next year.

The resort itself I’m sure was once five star but sadly not anymore. I booked two apartments for 9 nights and went with a friend and my two elderly parents to celebrate their Golden Wedding Anniversary. The staff are superb and was breakfast. Unfortunately our apartments were far from 5 star and on entering I was shocked at the state of the apartment. Sockets hanging from the wall, badly stained sofa bed, chunks out of the wall, blistered plaster and paint. What looked like mould or water damage. After complaining reception offered to send house keeping, but as you can see from pictures house keeping weren’t going to be able to fix these major issues. We were informed that we may be able to be moved the following day. House keeping did come and clean the sofa bed but we still felt we couldn’t use it. We did use the shower which was super powerful and one of the best I’d used. The kettle was filthy and had green gunge in it, I took it to reception and they did replace it promptly for us. We were moved the following day to an apartment that was a little better, however we struggled to get hot water and the shower was a trickle. My parents apartment was okay. They did have a few issues like broken hair dryer, missing towels etc but these were promptly rectified. The staff were very helpful but unfortunately the apartment was a huge let down. Breakfast was excellent and we made sure to be there early as if not you had to queue for a while. We used the gym, spa and games room and these were adequate. Meals in the evening were themed and enjoyable. Earliest sitting was 7pm which was a little late for us but we tried to make the most of the experience. This was to be a very special holiday after long illness and to celebrate my parents anniversary. It sadly didn’t live up to expectation and no compensation was received.