Montage Kapalua Bay

Our stay at Montage Kapalua Bay was nothing short of spectacular, and we are already planning our return! From the moment we arrived, the service was impeccable, and every staff member we encountered went above and beyond to make our trip unforgettable. Special shoutouts to Jeremy in the bar and restaurant, who brought warmth and incredible energy to every interaction. His drink recommendations and attention to detail truly elevated our dining experience. Eric, the poolside server, was phenomenal—always friendly, attentive, and ensuring we were well taken care of. Stacy in guest services was a delight, providing seamless assistance with everything we needed. And Lisa? She makes the best coffee we’ve ever had! She turned every morning into the perfect start to our day. The valet and hotel drivers deserve major recognition as well. They were consistently friendly, polite, and prompt. Every time we called for the hotel car, it arrived with a smile, and we never had to wait. Housekeeping was equally outstanding—thorough, efficient, and always with a kind word. One standout moment was when Sally and the chef graciously accommodated our family of nine with a custom grill pack on incredibly short notice, even on a day when he was managing a large wedding. The food was phenomenal, and his flexibility and professionalism were greatly appreciated. The in-room dining team also exceeded expectations, though I regret not catching the name of the fantastic attendants who took such great care of us. The Cliff House experience was another highlight—breathtaking views, the perfect sunset, and sipping Veuve as we watched whales from the balcony was a memory we’ll treasure forever. While everything was world-class, I do have one suggestion: implementing a no-holding-chairs policy at the pool. It was frustrating to walk around with nowhere to sit while so many chairs were empty but “reserved.” At a luxury property like this, guests should always feel they have access to seating. Finally, though there was a miscommunication with our cabana rental on the first day, Montage more than made it right for us. Their exceptional customer service ensured we left with nothing but glowing memories. Thank you to the Montage Kapalua Bay team for an unforgettable vacation. You’ve set the bar high for luxury and hospitality!

We had a great stay at the Montage with 9 people - 4 adults and 5 kids ages 11-16. We booked our room directly through a villa owner and had a great bunk room for all the kids and 2 master suites. Having a laundry room and full kitchen in the villa was amazing! The property is lovely and the staff were amazing. We were there over Christmas break and had to reserve chairs at 7am everyday, but I think that is only for that week. The staff said they’ve never seen it that busy before. The pools are amazing - the kids had a blast. The staff there is very low-key and really give the kids free rein. The water is heated to 79 so not too hot and still refreshing when you jump in. And the pools don’t close so you can swim any time of day, which the kids loved. There are lots of waitstaff at the pool and we had plenty of drinks and lunch at the pool everyday. Kelsey and Anu were wonderful servers at the pool. The beach is about a 5-7 minute walk. Our kids who usually love to boogie board and snorkel and be in the ocean didn’t want to go to it. It’s very rocky and not sand once you get in the water. If you want a beach vacation this is not the place. Every night the adults went to the Hideaway for cocktails after dinner and loved the vibe there. It’s also a great spot for a casual dinner - we ate here one night and it was good. Jeremy the bartender took very good care of us - I don’t think I’ve ever seen another person work as hard as he did that week. We ate off-property every night except 1 night at Cane and Canoe and 1 night for room service. We did not have a good experience at Cane and Canoe for dinner, but the F&B Manager apologized and went out of his way to make it right. Our breakfast at Cane and Canoe was decent. Would highly-recommend Montage for a family vacation. I wouldn’t pick it for a couple’s trip/honeymoon since it’s more family-focused, but that may just because we were there during Christmas and there were 7 million kids. The staff, the pool, the views, and the villa accommodations make it a great family spot. Also, the amount of off-property dining within 10 minutes (car) is amazing. We will definitely be back.

The best luxury hotel experience we ever had. From the first class arrival to the amazing views and service, the Montage is a real 5 star experience. Our only regret was leaving and going to Wailea for the rest of our trip. Should have stayed the entire time at the Montage.

We are currently staying at the Montage Kapalua bay. Overall the hotel is beautiful. The main point of this review is the seating issue at the pool. Guests claim pool chairs at 8am but do not start using them until 11 or not at all- making it impossible for other families to enjoy sitting by the pool. The hotel management is not willing to enforce a rule where chairs cannot be held in advance. So basically while we are paying an exorbitant amount of money to stay at this hotel we are asked to act like we are at a 3 star all inclusive Caribbean getaway, along with needing to set an alarm while on vacation just to secure chairs at the pool. We have stayed at numerous luxury hotels where the management has handled this issue with more grace.

If you are looking for 5 star service and amenities, this is NOT your place. My husband and I were here are on our honeymoon and excited to stay at a Montage property as we got married at one. This is the worst montage property I have ever visited! The grounds were outdated and dirty. The landscaping was not well manicured. The “serenity pool” or adult pool is far from serene. It is located in the center of several other pools full of children screaming and has no privacy aspect at all. There are also very few chairs to sit at the serenity pool. The bar by the adult pool is run down and ugly. There is only one towel stand for all of the pools… it is like playing hide and seek trying to find an employee to set up your towel and get your drink order. We were basically ignored! We decided to move over to the spa pool and received the same treatment. No towel service, no drink service. The blonde hostess at Cane and Canoe was rude when we requested a better table, as we had booked far in advance and were celebrating our honeymoon. We were thrilled to have a washer and dryer in our room, but quickly learned that the dryer would shut itself off after only a few minutes of drying. Not to mention, we were put into a room right next to a construction site and were not told previously that any construction would be taking place on property. This ended up being very disruptive in what should have been a relaxing and quiet stay. When I expressed these concerns to the concierge, they were less than accommodating and still tried to throw several more charges at us although we decided we were going to leave after one night. Do not stay here if you are looking for a 5 star, relaxing, romantic experience! Will not be returning.