Disney's Grand Floridian Resort & Spa

pretty rooms, short walking distance to magic kingdom (took about 15-20mins) very nice lobby and very festive Christmas decorations. the shops were cool (who knew there was a disney soap and lip stuff shop???) AND THERE WAS A HEY DISNEY TABLET THINGY TOOOOOO SO COOL

We always stay at this resort. It is absolutely a beautiful and enjoyable place to stay! Easy access to park transportation. Beautifully appointed rooms! Great restaurants and nice shops. BEST place to view nightly fireworks! The staff is very kind, caring and helpful throughout your stay!

Room Location was great overlooking water with fireworks in full view every night. Room had couch on same wall as tv so not used when watching TV no chair so bed it was. Club level food and drink plentiful but staff standing around smiling but only removing dirty plates would be nice if they went around asking guests if they would like a beverage. Courtyard pool was nice but hot tub was not hot. Very expensive...one and done.

we wanted to call the resort and speak to someone, but this $950.00 per night hotel does not take incoming calls, yes you read that correctly, you cant call the front desk, room service, a restaurant, the concierge desk, a manager on duty, nobody. When you call 407-824-3000 which is the Grand Floridian hotel's local numer it connects you with a woman overseasat a call center who does not speak english and did not know what 'concierge' was, I believe they were in India, but im not 100% sure,she wanted my name, address, and phone number and then told me the resort has no phone for incoming calls, This is outrageous, bye bye Disney, never again...

We visited from 12/26-1/2. During our stay, we were made to change hotels from Waldorf Astoria to Grand Floridian (GF) because Disney changed the Lightning Lane Premier Pass process; unbeknownst to us, it was now limited to those staying at Disney resorts. Waldorf is listed as a Disney resort, but apparently it isn't one that allows for the premier pass. As a result, we spent two days of our trip waiting in exorbitant lines, then substantially increased our nightly rate to stay at the GF. We told GF we were making the change for access to premier passes, but when we went to purchase the premier pass, it was sold out and no one at the hotel told us of that risk. We wasted a day of our trip moving hotels for no reason. We are not rich people, but we like to travel and save up for luxury experiences. We have stayed at many luxury resorts, but this was the absolute worst. There is zero exclusivity at GF and it is crawling with people who are not guests at the hotel. Disney is already overstimulating and exhausting; it doesn't help to fight crowds even after returning to your "luxury" resort. My daughter lost her Apple watch and it was stolen (turned off) in a flash; I'm guessing this was not a resort guest and reflects that opening your resort to that many people creates risks like this for your paying guests. We had trouble getting dining reservations at our own resort, so we ate at the grab and go a few times, which was filthy. The tables were never clean and there were bugs crawling and flying around the enclosed pastry display case (we reported this and no one did anything about it). There was black hair in my coffee (I'm blond). For the reservations we were able to score at other restaurants, we found the service to be unbelievably poor. The fireworks on NYE were understandable, but we were woken the night prior to unnecessary midnight fireworks and the night after to the Electrical Water Pageant at 11pm. Three nights in a row of our young children being woken in the middle of the night caused severe exhaustion. This was our children's Christmas gift and it was ruined by GF. That's not to mention that the new Premier Pass cost and limitations excludes too many, for those who are not wealthy, the cost mixed with boarding limitations makes it unattainable for most. Gross for a place that is built for children.