Grand Geneva Resort & Spa

Starting with Cassie the feeling that you were the most important guest made you feel yes I’m going to like it here beautiful setting great food meeting dietary needs many choices and a place to make memories. Cassie made sure everything was as I wanted and was happy she came to my table several times and also checked all the other guests she has the restaurant running smoothly and with style and grace. What an asset she is to the Grand.

What was supposed to be a one night sledding/skiing getaway with my husband and two children has turned into an ongoing nightmare. Apparently the resort allowed someone to charge a $300 bar tab to my room. I’m on week three of trying to get the money taken off my credit card. I’ve called six times only to be thrown into voicemails of employees that never return calls. No apologies from any staff members for not only stressing me out, but also forcing me to repeatedly call to try to get the tab investigated. Nope, just pushed off to someone else who will do absolutely nothing about it except make excuses. Even today I was promised a call back after I noticed more charges on my card from the resort and nothing. My credit card company is even involved and they have also ready called twice to rectify the situation. This resort is a mess not to mention outdated and funky smelling rooms. Why type of “resort” just allows a large party to charge their bar tab to anybody’s room? Well I guess it’s the type of resort that doesn’t even call back when they’ve made a huge mistake. I guess I’ll be at it again tomorrow to try to get this ridiculous charge off my card.

Looked like a great getaway for myself and my girlfriend. Room was nice. Not worth what they charged but it was clean and adequate. The property is wonderful. We couldn’t use the pool or hot tub as we had planned because it was like a $90/night Wisconsin Dells experience. Tons of kids in the hot tub and pool making it impossible for a couple to enjoy. Parents let their kids run wild. On New Years Eve we attended the bar/dance for awhile. It was fun and the DJ was terrific. We got back to our room before 11 and there were groups of kids running and screaming through the halls outside our room. It went on until about 1. Again, parents let the kids run wild. Hotel security could/should have calmed it a bit. The gym/spa building was wonderful. Great facility. Disappointed that our expensive getaway was tarnished a bit. The meal at the chophouse was well worth the price. Great food and service!

We booked our stay well over 2 months in advance with a request for adjoining rooms. The staff asked that we call back as we get closer to our stay to hopefully secure the request. We did so 3 days prior to arrival, and again as we got to the note at 10:45 AM. No luck, even after meeting all their criteria and arriving early. The grounds have not changed since my first visit dating back to the early 2000’s. The “resort” looked the same and the experience was none the better. After a long day exploring and eating off site, we went to bed to get some much earned rest. We were woken up multiple times (a family of 4 in one room and grand parents and another child in the other room) between 12:30 AM and 2:00 AM. The front desk didn’t help, as it took 3 calls and over 2 hours for anything to change. For the cost and supposed 4 star rating, this was a MASSIVE let down.

One of the most disappointing stays I have had in a long time. I was looking forward to this holiday trip for my dad’s birthday, & unfortunately it was extremely disappointing. The lobby area itself was nice, but we made a request more than once for adjoining rooms, & it was not granted. I find it hard to believe that every adjoining room in the hotel was requested before we did. Our room smelled musty & damp. I had to hag e housekeeping come spray deodorizer. The beds spin around the frames & fell off. We were also put by people attending a holiday party that woke up my young children with their swearing & noise at 12, & I had to call the front desk 3 times over an hour peiird to get someone to come quiet them down. I would suggest to save your money & get an airbNB or stay at The Abbey