Rimrock Resort Hotel

We loved our stay at the Rimrock Hotel. The entire staff was helpful and kind. The bell staff was amazing, always there to help with any questions, provide rides to/from town or to the ski shuttles. We ate at Primrose and Larkspur, the food and service were outstanding. I visited the coffee shop every morning which was also great. The view from our room was beautiful. We would definitely stay there again.

Rimrock exceeded our expectations! The concierge was very helpful while we were preparing for our trip. Charlotte checked us in at the front desk, and she informed us about all the resources at the hotel and was very warm at our arrival. The room was very cozy with a spectacular view. We even enjoyed relaxing in our room between activities. The restaurants were delicious. We happened to be there during NYE, and the hotel was very festive. Would also like to acknowledge the bell desk team and concierge for their exceptional assistance during our time in Banff. I would definitely recommend Rimrock, and look forward to another visit in the future!

We just spent 5 days at the Rimrock over the New Year's timeframe and can't rave enough about the hotel. We had a fabulous visit and the hotel far exceeded our expectations in every aspect including the room (Premium Valley View), the service & hospitality of the entire staff including the concierge desk and bell desk in always being available to transport us to/from various destinations. The vibe in the lobby was delightful and of course the views sensational.

Beautiful hotel, older but well maintained, located a few miles from downtown Banff. The entire hotel was exquisitely decorated for the holidays particularly the lobby. And speaking of the lobby, its timeless elegance with beautiful wood paneled ceilings and walls plus a huge wood burning fireplace was a great place to relax. The staff, especially Jordan and RJ at the concierge desk, were great and answered my million questions as well as arranging shuttle trips to the Banff Christmas market and the Banff Gondola. The room was large and comfortable and in good shape despite the age of the hotel. The view from our room was breathtaking, especially the sunrise on the snow covered mountain tops. My only issue during our stay was the strange choice of music in the lobby. Saturday night the DJ played what could only be considered loud dance club music. Other nights the playlists were an odd mix that had no rhyme or reason. For such an elegant space, the music was very much out of place.

We absolutely loved our 4 night stay at the Rimrock and our only regret is that we didn't book for longer. The room was a decent size, well equipped, and the mountain view from the window was so beautiful. Our room was clean and in a good condition, a little dated but that wasn't an issue for us as we didn't expect ultra modern rooms. We were using public transport during our stay so the bus stop being located directly outside the hotel was very useful for our trips down to the town. We dined at the hotel's Larkspur restaurant and really enjoyed the food and ambiance. Everyone of the interactions we had with the staff were positive. A special mention to Subha and Bill in housekeeping, as well as the housekeeping manager Marie, who were all very helpful during our stay. We will definitely return for a stay sometime in the future, and take a trip on the nearby gondola, something we ran out of time to do.