The Ritz-Carlton, Lake Tahoe

Our two night stay got off to an awkward start. As we were checking in a woman was trying to get the other reception representative to address her concerns. While she was talking a second woman joined in amplifying the concerns…inaccurate information, poor service, requests unfulfilled etc. We chalked it up to a busy Labor Day weekend. Unfortunately, we had the same experience. The receptionist finally confirmed our upgrade after we had to directly ask as a Titanium Bonvoy member booking through Amex FHR both offering upgrades. She explained the room wasn’t ready but she would call us when it was and make a reservation at the main restaurant for dinner that night for us. After waiting for 90 minutes around 415 we checked and the women left for the day and didn’t transition our pending room notification to a colleague. I wonder how long we would have waited had we not checked. The restaurant was actually closed for the day so we were left with no arrangements at 6:30 when we checked again. Throughout the hotel dogs are allowed. The hotel should make this much better known. It went as far as dogs sitting on the couches while the owner was eating. Most of the tables in the Living Room Lounge had one if not two dogs. I understand people love their dogs but not everyone does nor do I want to smell dogs while enjoying dinner which is what happened to us. The room was clean and well appointed as one would expect from RC. Bell staff and valets were friendly and efficient. We enjoyed the spa but again the service was lacking as we arrived and were settled in. I tried to address our many concerns as I checked out but same as what we saw at check-in…an insincere “sorry that happened” was all the response. No offer of getting a manager or any real interest in pursuing. Basic hospitality training would go a long way along with clear and accurate communication about restaurant, gondolas, hours etc. provide to staff.

Staying at the Ritz in North Tahoe was a first rate experience. Everything was on point and it made for a great stay. The restaurant is top of the line.

Avoid this location. Check in at 5 pm and waited 20 mins in lobby for key. Coffee gone by 8 am and no tea. Staff very young and totally inexperienced. Hotel is disorganized and couldn’t even get gift bags right. Pretty location but wildly expensive. $65 for hamburger. I love the Ritz usually but this one was a total miss.

Wow we loved it!! This is a beautiful property with amazing service!! The rooms were large and decorated beautifully. The service was exceptional- everyone went above and beyond to make us feel comfortable. The head of concierge treated us so well and sat us down and asked what we were looking to do. She then went on to make sure we were well taken care of for our trip. She even went above and got us some special Indian treats to take home with us. We did have access to the concierge level which was nice - the food selection was not great but the drinks made up for it. Highly recommend this resort !! You will not be disappointed

Pretty Bad! Hotel is old, beds not comfortable, no amenities, service is literally nonexistent, and the food is not good. I really can’t say anything nice about this place. And it’s super overpriced. We’re ambassadors we didn’t get upgraded and it seems like the place is empty. I can handle an older Ritz but service terrible.