Caesars Palace

Had a horrible experience at Caesar’s Palace last week and they refuse to even respond. So as I promised them, here’s the story: The first complaint is that I was charged $85 because I put two bottles of Coke in the room refrigerator. There was no signage saying that I had to “rent “the refrigerator and when I talked to the desk clerk on checkout, she was very flippant and told me I could dispute the charge with my credit card company. Even more concerning is that the room was apparently checked the day before we checked out and when we return to the room, the nightstand drawer had been left open, which we did not do so. I’m curious what the hell people were searching for when they came into my room. Secondly, it was quite inconvenient to have my Lyft driver have to park in the back of the hotel and drag my bags all the way through the casino to the front desk and then to the room. I was told that Caesars is the only hotel that requires rideshare operators to do this and it’s not Very acceptable from a guest standpoint to be inconvenienced in that manner. Third, I booked a couples massage online before making the trip. The charge was listed as 185 per person when we completed the massage there was 20% added to the total bill as a “service charge.” if 20% is going to be added to every Spa service then it should be listed as the actual price of the service. This is misleading. Fourth, I bought a drink at the kiosk in the casino called “Numb” and was told by the attendant that if I purchased one of the two larger sizes, I could return with the receipt and get a free refill. When I tried to do that the next day, I was told that that was not the case that it was only a discounted refill and the attendant tried to charge me $19. This is also totally unacceptable because I wouldn’t have paid $25 for a drink. If I thought I would have to pay for a refill. In addition, I tried to check in using the link provided in the text message and the link did not work. The same happened when I tried to check out online by using the link sent to me in a text message which also did not work. We were going to make coffee the first morning after we arrived and noticed there was a Keurig machine in the room, but there were no Keurig cups available. My wife called the front desk to inquire and was told that K cups were available for $20 each you have got to be kidding. On the day of checkout, someone was banging on our door at 11:30 at night and we finally got up and told them they were at the wrong room. My wife reported this to the front desk because allegedly no one is supposed to be able to get into the tower without showing a room key so apparently your security system failed and let someone in there without a key and they tried to Get into the wrong room. You should also know that I went to several other casinos for table games because they had lower betting limits than most of your table games which is very frustrating. On a positive note, we will say that the hotel itself throughout was exceptionally well maintained and very clean; however, unless these issues are resolved to our satisfaction, we will never come back to Caesar’s Palace, and I am a Caesars Rewards member. #caesarspalacelasvegas

We stayed here for a week to celebrate our anniversary, hotel was so busy….as this was my first trip to Vegas I wasn’t sure what to expect…. So much going on all the time but I really enjoyed the experience of it all. I have never waited so long to check in to a hotel…. Think just due to the size and volume of people coming and going all the time that it’s normal, but feels very rushed and impersonal, they gave a very basic room and no view so you feel obligated to “upgrade “ your room at extra cost obviously… our room was worth the upgrade we were on the 4th floor in the Octavius tower overlooking the Bellagio’s fountains…amazing. I don’t think we explored the hotel fully as it’s so vast and every time we went out we would find something new that we hadn’t seen before. I think as your not really given much information on the hotel when you check in it’s a bit hit and miss as to how you navigate it and what you get out of your stay. Room was very spacious but quite dark and dated… be aware mini bar prices are crazy!! Had trouble with the shower and getting it to spray….in the end we had to report it at reception as was just dribbling out…as it’s turned out you need to pull part of the tap forward, apparently we should have been told that at check in!, I feel like the whole hotel experience could be so much better than it is,but it doesn’t really matter as people are just flocking to Vegas all the time and it’s so busy that customer service and satisfaction is not really considered unless you’re a high roller, I would go back to Vegas but I think I would stay at another hotel.

Too noisy, very unwelcoming, too big to care for it's customers. No concierge, we were told to use the app only to find I couldn't access any wi-fi from my room, only when we left the hotel. Visit not helped by the FI race taking place the week after we left, meaning taxis, tour buses, hire cars had very limited access to roads and parking. Last time I'll visit Vegas, Caesars has done it for me.

I booked a room at Caesars Palace on December 30th to have a close place to stay for a show at Sphere with friends. I was so excited to book a comp night reward for getting my Diamond status, and even more excited they booked me a suite for the night! Too bad I didn't get to enjoy it. On checking in at 4PM, the Diamond check-in clerk said the room wasn't ready. No compensation, just wait for the call. When the room was finally ready, they said the only late checkout available would be noon, and I gladly accepted. Once we were finally in the room at 6, the phone kept disconnecting when trying to reach the bell desk to deliver my bags. I decided to use the text/ Ivy system instead, who said my bags would be to the room in 30-60 minutes! When I said what was too long, they said I could go pick up the bags myself at the Bell desk in the lobby. The problem is that there is no bell desk in the lobby - it's outside in the valet and they don't take walk ups. When speaking with the surly bellman outside in the cold, he told me "Man, Ivy [the texting system] is f$*#ing you guys up." He seemed more interested in screenshotting my text convo so he could complain about the text system to his boss than finding my bags. I waited in the cold for 20 minutes. He came back to tell me my bags weren't there and he didn't know where. My boyfriend went back to the room to wait in case the bags arrived there while we were downstairs. The bellman finally told me the bags were probably heading up, so I should go. He was looking eagerly at the $10 I had in my hand intending to tip him, and looked shocked when I walked away with it. No bags, no tip. I found the bags left inside the front door when I got back to the room, thankfully. We had less than an hour to get ready and leave for the show after the late room and chasing down the bags. We had been at the hotel for 4 hours already, so this was incredibly frustrating. The next morning comes a bang on our door an hour before our noon checkout. Two security guards insisted on coming in to inspect the windows for New Years Eve, even though they could have just waited an hour. They asked me to get dressed, and my boyfriend got out of bed and hid in the bathroom while they checked the windows. Even the security guard said "I wonder why they told us to check this room if you guys are leaving." Me too. He suggested I speak to the front desk. After leaving, I did go to the Diamond check-in to let them know we had a rough experience. Tela at the front desk said she couldn't do anything for me since nothing was charged to the room. I would have loved to charge our $300 meal from Gordon Ramsey to the room the night before, but had no room to charge it to since the room was not ready on time. She said she'd have her manager call me, but I've heard absolutely nothing. Let's be honest - I'm not expecting to ever get this call. I really wanted to make Caesars my home base, and spent a good amount of time and money building up Diamond status. I'm grateful for the comp room and glad it was a suite, but the whole stay was marred by endless chaos and frustrations. This is not the first time I've had a negative experience with service at Caesars Palace and I'm starting to realize that's just how it is at this place. It's really my own fault for choosing to stay here - they've consistently delivered on unpleasant experiences. I'll be staying with MGM/ Cosmo in the future. The Diamond status is convenient for parking at Caesars for access to the northern end of the strip, but I'll be looking into building status with Venetian/Wynn for this benefit instead next year. I really feel silly for building a relationship Caesars Palace and Caesars Rewards when it's clear they just don't care.

My stay at Caesars Palace was ruined by a completely avoidable incident and the hotel's shockingly poor response. Water began leaking from the ceiling light fixture in my room, directly onto my laptop, rendering it unusable. Instead of offering assistance, the front desk and management team were dismissive and showed a complete lack of empathy. Their suggestion to "let it dry" was insulting given the extent of the damage. I was forced to buy a new laptop immediately as I needed it for work, a significant and unplanned expense while traveling from overseas. Caesars Palace took absolutely no responsibility for their negligence. This incident not only caused significant financial loss but also added immense stress to my trip. I strongly advise against staying here. Their customer service is nonexistent, and they clearly don't care about their guests' well-being or property. The front desk team at Caesars Palace demonstrated a shocking lack of professionalism and accountability; their attitude was highly unacceptable.