The Cosmopolitan of Las Vegas

Nice rooms. Lots of restaurants. Great gym. Tennis courts are pretty awful though. The courts themselves are fine, but they are in a location that gets exhaust from some ventilation systems. So it's loud and smelly. And the surrounding area is really dirty and disgusting. A pile of cigarettes right outside the courts. Plus a sued condom. Pretty gross.

The room is big and modern. The beds are comfortable and there’s a huge TV in front of them. I like that they have a fridge for us to use which made it easier to buy food and drinks at the store. The place is busy on Fridays and Saturdays! The neighbors were a bit noisy. But the reason why I removed stars is because we had someone get into our room when we were gone! Security didn’t seem to care! It was very creepy and left me feeling unsafe!

Another dump in the MGM portfolio of hotels. Hard beds, WiFi broken. Food disgusting. Put us in a balcony room overlooking the highway. I guess our complimentary upgrade for high rollers includes listening to traffic. Housekeeping barged in at 8am even though we hadn’t been in the room more than 10 hours. Avoid at all costs. In fact avoid any property owned or managed by MGM. They simply don’t care about guest experiences.

Smell of the hotel is very off putting. The rooms were nice and the casino and restaurants were great, just hard to get past the smell. Maybe a mixture of stale cigarette smoke and cheap air freshener. Not sure. The front desk staff and bell staff were wonderful and very accommodating.

It is 5 stars hotel, however our room stayed 2 days without cleaning, even after 3 complaints . Also in the hall there was foods leftover for 2 days even with after complaining. I am surprised with the lack of attention with the guests. :( It is very disappointing.