The Cosmopolitan of Las Vegas

We have stayed at almost every resort on the strip over the last 25+ years. This was our third stay at the Cosmo, & we both decided that it will be the only place we'll stay in the future. We've been coming to Las Vegas for a long time, & both agreed that this may have been our best trip ever. The Cosmopolitan does everything right. Great diverse food options, a fun casino, fantastic drink service, clean, comfortable rooms, and over the top customer service. Everyone from the staff we encountered was friendly and engaging. My wife got a hand pay, and some guy started stalking her , asking for some money. She said security showed up within a minute & rectified the situation. We haven't experienced that at other Vegas spots. Thank you.

Had the city room. Bed was comfy, room was clean and quiet. Gym in the Chelsea tower was well appointed. None of the restaurants looked good and Hattie B's was nasty. Room service tried to charge you twice for a tip (gratuity is included and yet you're asked to include a tip anyway) and the food was gross - made my stomach very upset.

Where do I start? The hotel smells like sewage and eggs on certain floors. I thought it was just us but we ran into many people with the same issue. Our bathroom reeked of sewage when we arrived. We couldn’t take it and had to request a new room. I was surprised that being a Platinum elite Bonvoy member that I had to even ask considering how bad it was. The room was filthy and dusty. The baseboards had built up hair on them. The base of the bed was dirty as well. Random hair everywhere. The bathroom was old and the water smelled bad. I should have know better when upon checkin there was an employee on the elevator with a dirty pipe. For the price save yourself the time and money.

I was excited to stay at The Cosmopolitan, again,but my recent experience was anything but luxury. The moment I walked into my room, I knew something was off, there was a towel on the floor, a tip left on the bed, and it looked like someone had been there before us. The shower light didn’t work, the exhaust fan was broken, and the entire room reeked of smoke. The hallways were just as bad, with damaged and missing light fixtures, making the place feel completely run down. To make matters worse, the service has seriously declined. Employees looked unhappy, and the overall atmosphere felt off. The Cosmopolitan may look glamorous from the outside, but inside, it’s clear the place is struggling. For the price and reputation, I expected way better. You can tell after it was acquired by MGM it definitely lost its Cosmopolitan touch. Another good hotel that is going downhill. Save your money elsewhere. No longer recommend this hotel. You get what you pay for.

Third time staying at Cosmo and continue to love the rooms. First two visits were in a King Terrace in Boulevard Tower and this time we had a one bedroom suite in Chelsea Tower - comped. I was nervous about the other reviews and loud music from Boulevard Tower so we asked for a room away from noise and got the Chelsea Tower. The check-in line was maybe 10 minutes at noon but the lines looked much longer later in the day. The room was large, clean and no issues. Only thing we didn’t like is the open area between Japanese soaking tub connected to shower and the bedroom. I’m an early riser so while using the shower the light was on and the shower was loud in bedroom for my sleeping husband. We both agreed that the King Terrace is a better choice for us and Boulevard Tower has easier access to casino and strip. We were south facing which was fine with us - we didn’t care about the view. I won on various slot machines at Cosmo - did better there than any other casino. We had a comped dinner at Amaya on 2nd floor. Amazing food and drinks. I got the taco salad and the waitress warned it was large - holy cow - it came in a gigantic taco shell and was awesome. I shared with my husband and still couldn’t eat it all. We loved our stay and will definitely return in the future.