The Cosmopolitan of Las Vegas

Came to Vegas to see Wizard of Oz at the Sphere. Used points for this visit. Check in was amazing! The front desk attendant Cherry or Cheri, sorry I forgot her name, went above and beyond to help us out. Gave us a suite, I think it was, with a living room, full balcony with seating, views of Bellagio fountains, awesome! The hotel is stunning IMHO, with amazing food options at their food court. We would definitely stay again at this gorgeous property with amazing staff!

I have stayed at the Cosmo many times before, and booked for a special trip for my 40th in November. Upon checking in, I explained it was my 40th and I had stayed many times, so asked if there was anything they could do. He put me on a higher floor, that was it. Fair enough, I didn’t expect a freebie, but thought there could have been something more eg. An upgrade. When we checked in I was told $600 would be held on my credit card as a safety deposit - seemed steep but ok. Checking in the room was nice, but you can tell the Cosmo is getting a bit tired now. It wasn’t quite as spectacular looking as the last time I stayed. The view from the balcony is outstanding and one of the main reasons I love staying here. For the duration of our stay, housekeeping was poor. When they did come it didn’t feel clean, and left a dirty pillow case (not from our room) on the table. There were 2 days they didn’t come at all which was disappointing as we had food in our room we needed them to dispose of. During our stay, over $2000 of charges went on to my credit card. I went to the front desk to query this, to be told this was “normal” and was a safety deposit. I explained I was told it was $600, and this had really screwed up my spending whilst in vegas; they didn’t really care and didn’t attempt to remove any charges. Finally check out was a nightmare. Long queues, online system that didn’t work, and it seemed everyone wanted to talk to the front desk with a problem (I could hear people talking in the line.) Once I had shared my concerns, the Cosmo did comp me the resort fee, and gave me $100 food credit to spend, which I appreciated. When it came to the $2000 on my card, they seemed to think I hadn’t paid for my reservation so this is what the charge was, and they wouldn’t refund it!! This was a shock given I had paid in full months ago, and had a booking confirmation and accommodation voucher to prove it. Over an hour later they advised they would refund it, but didn’t know how long it would take (it eventually took over a week.) it was a very stressful end to the stay. The Cosmo used of have very high standards of service and was classed as a luxury report, it doesn’t feel like this any more. I love the location, the view and the casino, but after a few stays I think I’ll shift to a genuinely 5 star hotel (which this definitely is not any more.)

Robin, from security, saved our bacon. We had a glitch in checking in She and Brandon worked magic for us. I applaud their efforts in making our stay memorable.

The rooms were clean and comfy. We had a fabulous view of the Belagio fountain and the strip. We were able to check in on the MGM app and didn’t have to wait in line. The restaurant and bar selection is amazing. You can’t beat the location. I highly recommend this hotel!

Amazing Stay! Great View! I told them its for my Birthday and I got the best View! Restaurants inside the hotel are all delicious! and Just across Aria/ Crystals shopping mall. No need actually to leave the hotel.