Mandalay Bay Resort & Casino

My family and I stayed at the Mandalay Bay because my daughter had a cheer event that was happening at the convention center. Our incident took place around 8:30 PM when we were asleep in our hotel room we heard banging in the walls like a noise in the walls and then around eight fortyish, we heard banging on our door. My daughter and I set up scared, and then the banging got louder, and we knew that somebody was banging on our door when we asked who it was the person said they needed to get into our room and that they were the engineering department when we said no he demanded further that he come into our room he needed to check our sinks. My daughter was terrified. I was terrified. I said I will not open the door. I’m sorry and he walked off. I Called the front desk, where they sort of laughed off the situation when I asked to speak to a manager that took a while to get in touch with them. They always were in a meeting. I asked to switch rooms which we did. The next morning, I went downstairs to speak with a hotel manager To get some understanding of their safety protocols when it comes to maintenance working on rooms and I got absolutely nowhere. They told me that if they needed to get into our room, they had every right to open our door and fix a plumbing issue. They didn’t understand what I was saying as far as if we received a phone call explaining that there was plumbing issues and that maintenance was coming. I would have understood, but I did not receive a phone call instead I had this gigantic man knocking at my door, demanding that he come into our hotel room and in my mind, this was someone impersonating a maintenance man trying to get in to where a girls were. It was terrifying, and I am shocked that this was the Mandolay’s response. I am hoping someone calls me back regarding this situation just letting you all know.

Situated at the southern end of the strip, it has a monorail that enables you to get to Excalibur and alternate transport to elsewhere or a walk along the strip. Rooms were decent size and uring offpeak were of good value. However, we could not enjoy the pool facilities in full as a major part of this was closed during winter even though it was still early part of winter. Another thing that irks me is the fact that we were charge for consuming something from the titbits in the room when this was untrue. They could have checked the inventory for this but would not. They claimed to have a notice in the room that state that any items moved from their original location would be considered consumed and charge to the room. How are we to know who moved them. It could be accidentally moved during housekeeping for all we know. That said, the stay otherwise was comfortable and uneventful.

Not even a free coffee and only Starbucks opens 8 AM on Mon-Fri. So, you either stand in line at the restaurants or go out to McDonalds for a coffee! I was there for a kids' tournament in the convention center, and everyday had to go out to McDonalds to get breakfast as my kids events were at 8:30. Not to mention that the convention center is 12 minutes walk from the hotel.

Most spacious casino floors in Las Vegas! The cooridors and very wide, pleasing to the eye and connection to the Mandalay Bay Convention Center is superb! A lot of great eating and dining choices. Mandalay Bay has 3 Starbucks locations. Casino is connected to Luxor as well. The tram which connects to Exclibur casino is a great plus.

King room had an amazing view of the mountains. Was very clean. Maid service was great. Ate at house of blues and the food was great. Casino is huge. They have more of 1 cent games. Not as many old school 3 reals. Didn't play table games. Had priority Check in cause I had the mgm Mastercard. Was worth it. You have to scan your card for elevator and it only works for your floor.