Mandalay Bay Resort & Casino

We attended a conference at Mandalay Bay. Upon check-in at our hotel (W hotel) we were upsold on a suite and agreed to pay a small fee. Turns out, it was 200+ per day upcharge and in the Mandalay Bay Hotel, not the W hotel where we made our initial reservation. Also, during our stay, we were locked out of our room and elevators and had to stand in a 45 minute + line for help. I will not STAY at Mandalay again.

The hotel has refrigerator in the room, but you can’t use them. If you do use them to store your personal leftovers from the restaurants or from the market place, you’ll be charged $50. MGM has the refrigerator filled up with drinks and according to a sign warning, the patron that if the patron move any items that they will be automatically charged. Instead of allowing the patron use the refrigerator in the room that they’ve paid to stay in, MGM scheme to make more money off of the patron by filling it up. On top of that, if you do use any of the items, the staff automatically comes into your room without letting you know to refill the items. Very disappointed in customer service and not allowing customers to use the refrigerator in the room as it supposed to be for the patron like in most hotels. There is point to make money and at lease allow the patron to use the fridge, and maybe the patron will have more money to spend on gambling or things the hotel than to pay for using the fridge. Maybe the patron should charge the hotel because they taking up space for something they didn’t ask for the fridge filled with items that they ask for.

Mandalay exercises entrapment. Rooms have only 2 glasses and no paper cups.. Unless you take paper cups from mini bar. We used the 2 glass cups at night for soda. In morning we needed cups for toothbrush. WHAM... take paper cuo from un labeled dresser top... each cost $16 each! Because coffee cost $16 a cup. So not knowing or warned... we used 2 paper cups and changed $32 for these 2 paper cups. Oh... and a piece of bread at Orla restaurant costs $4 per person or $8 per couple. WATCH OUT FOR MANDAlAY excesses. Anywhere else paper cups or a piece of dinner bread would be included free.

We enjoyed staying for the first time at this hotel. We have stayed at the Bellagio, Aria, Luxor, Excalibur,etc. we have tried many to see the differences. We love some and will not stay at others!!!! PROS: The room was nice. Bed was made everyday and we recieved towels everyday. Many of the restaurants were very good (especially Border Grille). Parking was covenient and fair. CONS: The room we stayed in was never cleaned while we were there: never vacuumed, toilet not cleaned, garbage cans were always full. The soap dispenser ran out of soap and was never filled either! One of the days, (I believe Wednesday) we were left with clean towels that smelled super musty! We tried renting a car at the Avis. I do not recommend. Was a horrible experience and front desk person was no help at all (not fault of hotel). We liked staying there (most of it) but other hotel service people do a better job. They could be friendlier, help you get around, and clean!

Mandalay Bay is the best all around place for your Las Vegas get away! Staff is friendly and helpful. There is so much to do in this resort alone but there's also a train to take you to two other hotels. The beds are extremely comfortable. If you're looking for an amazing steak dinner, try StripSteak. Breakfast? Sea Breeze was amazing! You can't beat a quick round of minature golf at Swingers! We had the best time on our quick get away!