The Palazzo at The Venetian Resort

The Palazzo/Venetian has great, large, clean rooms and all the casino/poker/restaurant/sportsbook/pool amenities of the best large Vegas hotels. Our group of 10-15 has stayed there multiple years for March Madness happily. This year, I noticed a sewer gas smell in the hallway as I entered my room very late one night to head to sleep. I asked some others on my floor and they smelled it too, so I know I wasn't crazy. I texted with their team and they responded quickly. Their maintenance person came to my room and agreed, pointing to the smell coming from air conditioning vents in the bathroom and near the bed. But their only solutions were (1) spray a heavily perfumed scent and/or (2) offer an incredibly loud portable air purifier for my room (that wouldn't stop the smell from coming in). I didn't want to move rooms at 2am (nor did they offer since the hotel was likely completely booked). The smell in my room continued for the rest of my stay, and on my last night they finally offered to have me call the front desk to see if there was another room. Sunday morning, I headed to the sportsbook to settle in and watch a day of March Madness games and amazingly the place was empty. Turns out this was because of an incredibly strong sewer gas smell coming from the Black Tap bar near the sportsbook. No one could/would sit anywhere near the sportsbook. Normally great hotel delivered a very disappointing trip, especially at the high prices for this weekend. I gave the Palazzo/Venetian an opportunity to read this review before I posted it and make it up us in some way, but got nothing but an email that said in part "we sincerely apologize for any inconvenience this caused you and your group. We truly value your continued support and would love the opportunity to welcome you back for a much-improved experience." So, nothing.

Perfecto! View from suite was amazing. Spa massage was wonderful! Breakfast at the cafes were big & tasty. Pool areas huge & plenty of lounge chairs. Restaurant row has plenty to choose from. Walking distance to attractions and fashion mall.

Within one hour of checking into the hotel I had my credit card cloned at the Lux restaurant. I was horrified. After making the hotel aware of this I was interrogated by the head of security who was rude, obtuse and implied I had invented the whole thing. As the Lux is apparently operated by a third party they told me to speak to the police. He said as my credit card company stopped the transaction I had lost nothing and therefore why was I so upset? I stayed here many years ago and remember it being wonderful. Sadly these days they don't care about their guests. Avoid the hotel and if you do come, whatever you do, don't give your credit card to the Lux restaurant, your card will likely be cloned too.

Stunning hotel but even better customer service! You need to try this hotel and know what a pleasure it truly is! Location is perfect and food choices you can’t go wrong with. The suites are huge and spotless and give a special feel.revise as a review

We enjoyed the stay at the Palazzo side of the Venetian. The staff is very friendly and knowledgeable. The room was very spacious and clean. It had an old vibe, but not gross. The parking was easy along with check in and check out. I would definitely stay here again.