Park MGM Las Vegas

Love the smoke-free environment. The staff is very friendly, and the service as well as the food at Primrose is exemplary. The housekeeping staff went above and beyond in making sure my room was clean and well stocked every day of my stay. Park MGM is always my first "go-to" resort when I stay in Las Vegas.

Love the non-smoking environment, and enjoy the tables and slots. The room is always very clean and I enjoy the views I have received the last couple of stays. The service for the rooms, the front desk and the dealers are always professional.

We have stayed here in the past and always enjoyed the location and NON SMOKING feature of the hotel and casino. My how things have changed. We arrived in the evening and the line for check in was long and slow. We checked in on line and were able to get a digital key. We were unable to share the key and went to print a card key but cards were no where to be found. Arrived at our room on the 5th floor and looked out the window to see a concrete wall and a/c units. Not ideal. Room was clean. No mini frig. No glasses in the room. No coffee maker. Very basic. We also discovered the pool was closed for maintenance. We were allowed to use a small pool on the 4 th floor in the shade but disappointed we didn’t have a nice sunny spot to relax in the afternoon. We went out in the morning and came back to find room had not been serviced. Front desk said you have to call housekeeping. I tried and was able to get someone to answer after 20 minutes. We woke up this morning and tried to contact housekeeping to confirm request. Quit trying after 30 minutes. The lobby is not inviting. There is one very small couch that seats four in a lobby that usually has 75-100 people milling about. I will not be back. I’m sure there are better options.

The housekeeping was really good. That was the best part of this hotel. We had some issues with communication between the front desk. We had an early check-in request that we paid for several months prior to that they did not honor so we were stuck with baggage and could not check in for 4 1/half hours, the staff is terrible. They don’t care. Everyone is just looking to get paid.

The property, service, and staff is nice. The gaming experience is terrible due to low winning percentage, and I will complain about that to the Gaming Commission. I will not recommend going to Vegas to play, but heard that Reno is doing well.