Red Rock Casino Resort Spa

Red Rock is a lovely, well maintained, friendly-staffed hotel away from the strip! Check-in was easy and the receptionist was friendly and helpful. Rooms are large and better than average - almost suite-sized and pleasantly decorated. My room was clean and ready at 2PM. I love the soaking bathtub - you can look at the porcelain edges and see that the tub is not old - but it was well maintained. The casino is large and airy and the sportsbook is open and fully staffed with lots of large-screen displays. There is 3:2 BJ which is good, and lots of fairly priced video poker games. There is a decent selection of fast food in the food court including Panda Express, and several nice eateries - I didn't go to a restaurant this trip but have in the past. I had a super-sized Impossible-hoagie - I like Impossible whoppers from Burger King (I don't eat beef) but this hoagie was almost flavorless. Perhaps they should be more generous with the onions, sweet peppers, or salt. The casino caters to locals, so it isn't crowded weekdays. When on the strip I like Cosmo or Wynn or Bellagio. Although Red Rock is much further away in distance - it is an easy less than 20 minute drive from the airport during non-rush hours. If you are not a casino-hopper, and are not a big-shot high roller and want to save a few dollars (Red Rock is not cheap but not expensive either) I would strongly recommend Red Rock. The spa is nice too, and has a great scent!

Honestly this was a pretty good stay - nothing out of the ordinary. It is well situated if you need to be in Summerlin. Good rooms, good amenities. The gym was smaller than I would have expected a resort of this size to be. It was crowded. Very minor complaint here. The water pressure was nice which is always a good thing at hotels. The wifi was good but did not extend to the ground floor, so that was pretty annoying to be honest since you spent most of your time on the floor or walking around or at the restaurants. Also very limited food selection early in the morning. Most restaurants dont open until 11 or so. So mornings are tough. But overall the hotel seems nice and fresh. Nothing major to complain about. Solid hotel and would definitely be happy to stay here again.

On arrival at the hotel there was a very strong smell of perfume, I then realized it was to mask the smell of cigarette smoke which was pungent throughout the hotel. As an asthmatic, I was unable to use the common areas. The carpeted areas throughout the hotel were dirty and my pillows also smelled of cigarette smoke even though there was clean bedding on the bed. A football team arrived during our stay, the hotel put on extra security and we were not allowed to use the elevators and had our bags checked to enter the pool area !!! In all my 56 years of going on holiday, I’ve never had my bags checked to go to a hotel pool !!! My daughter was checking out of her room and was told she had to walk to the end of the street for her Uber as the football team were boarding their buses. We were made to feel like second rate guests ! The hotel was a 30 minute drive from the strip and had very little entertainment so spent a lot of money on Ubers to be able to have dinner and some entertainment. The pool area was very busy as they allow the local citizens to use the pool for free. On check out they overcharged my daughter 600 dollars and took the money off her credit card without authorization and they refuse to refund the money. When she rang the hotel they put the phone down on her and the hotel manager was totally unhelpful and very rude. DO NOT STAY IN THIS HOTEL !!!!

Review We stayed at the Red Rock Resort in September 2024 for my step father’s 60th birthday. Upon check-in, I was asked if we wanted to upgrade our room, I asked the cost and was told “normally it would be an extra $400 but I can do it for you for $150” to which agreed. Later on in the conversation, I mentioned that it was also my partner’s birthday during our stay and the member of staff called Mercedes at check-in said “oh well you just as well upgrade for the extra $150”. When I checked out, I was given my final bill minus the deposit I paid and there were no issues, everything seemed in line with what I was expecting to pay and the upgrade fees were detailed on there which was in line with what I was quoted when I checked in. However, a few days following check out, I checked my online banking app to see that I had been charged $600 more than the bill I was given when I checked out of the hotel and more than I was originally quoted. I immediately called the hotel to query the bill I had been given and the customer service I received from the manager (Sage) was genuinely the worst I have experienced in my entire life. I explained what I had been quoted when I checked in and he did not listen to me and was incredibly ignorant, just saying “I can send you a copy of your bill” even though I had explained the bill I had received when I checked out. We asked him for an email address so we could send a picture of the bill and he refused to give one to us and was genuinely just the most unhelpful person I have ever spoken to. He also could not explain why I had been charged more money to my bank account than what my final bill stated and more than what I was quoted to pay for the room and the upgrade. Following this call, Sage sent a copy of the bill (which was dated 2 days later than I had checked out/2 days after the original bill I was given) and a copy of the agreement I had signed on check in which had the room broken down per night and did not have an overall total so was highly confusing to read after a long day of travelling from the UK. The agreement I had signed did not correlate with the price I was quoted at check-in and in hindsight, I should have checked this before signing. However, despite the agreement, the bill we were given on check out was the correct bill and matched what I had been quoted. We did not receive a response to our emails from Sage so called the hotel again the next day and spoke to a manager who was slightly more helpful called Sarah. Sarah provided us with her direct email address and agreed to review the bill we were given. Following this, we spoke with Sarah on the phone and she said that the final amount we had been charged to the credit card still stood and that they had missed a charge off the final bill that was given to me when I checked out. I have never been so disappointed in my entire life, we were misled at check in and have not even been offered a gesture of goodwill to compensate for the mistakes made by the hotel. I was incredibly upset on the phone due to being charged an additional $600 that I was not expecting whilst on the trip of a lifetime and there was no compassion shown. I would never stay at this hotel again or recommend it to anyone else as the service is abysmal.

I guess since they have moved on to Durango station they don't care about how the machines are at this casino. I have asked several times over the last few years to have them fixed this machine. There's not tech floor person no one has bothered to get this machine fixed.