Red Rock Casino Resort Spa

i rate this a five star experience we stayed at the Red Rock Casino for the F1 weekend in November. we did not want to stay near the strip or the crowds so this was an excellent location. the hotel/ resort complex is massive and yet so easy to navigate. we did not spend any time in the casinos but loved the food court and entertainment area like the bowling alley and arcade area. the pool area looked very inviting and i was very sorry that I did not take advantage of sitting out there! our room was on a high floor overlooking the Red Rock Canyon. it was spacious and comfortable. the washroom was adequate. i think it just felt slightly dated BUT again, it was comfortable. I visited the Spa to get my hair styled- and had tracey as a stylist. she was very pleasant. the spa is very lovely- a great atmosphere. the hotel is very close to great shopping and dining options. it is very easy to drive around vegas from the resort. we had a great weekend here!

Our current situation at the Red Rock Casino is listening to very loud music, with base reverberating through our whole room. It's 10:38 at night, and the music will go until 1 a.m. Day after Christmas, I traveled with our 2nd grader. Management doesn't care and has "no rooms" to move us to. If sleep deprived and angry are your idea of a family vacation, this is your spot. If not, cancel your reservation. Vegas has so many better options. Take it from someone, me, who has family here and travels to Vegas at least 4 times a year.

I have been going to Vegas for almost 30 years, at least once or twice a year. I have stayed pretty much everywhere and this was my first time to stay at Red Rock and it will be the last. The pictures you see are accurate but only in the sense that the room looks the same. It doesn't show you that the room feels old, the only thing that looks updated or modern is the leather chairs. Those are the nicest things in the room. The bed is very low to the ground and it can't be a full size king bed. It doesn't feel as wide or as long. My husband is 6'1 and his feet were at the very end of the bed. I also didn't like the lighting in the room. There is a light by the desk and it's just not helpful to light the room so you have to use the ones over the bed or beside the bed and they are too bright and there's no way to dim them. On one side of the bed there is a USB plug in but on the other side you have to plug into the clock, that's ok but again you see the room is outdated. The bathrooms are the nicest part of this room, it does have two sinks but there is a very narrow space on each side of the sink and not a lot of space in between the sinks. And to top it off on the morning of December 11 2024 on the 7th floor we had to listen to a jackhammer up above us for a good while. I don't know what was going on, but we checked out early and another couple was doing the same. I couldn't win anything either. Last year when I wasn't staying here I did, now that they comped my room, I lost. I guess they want to get their money for their comped room. Overall, I didn't enjoy it here and I would not stay again.

I decided to redo my review when I wasn’t angry and sleep deprived in order to provide useful feedback that hopefully management can analyze and implement some changes. The pros: beautiful hotel. It is gorgeously decorated and the chandeliers throughout are engineering feats! The Christmas pop up bar is adorable. Overall very clean. The spa is magnificent. Mattresses and pillows are great. The huge con is the noise and the fact that management does not care. We normally stay at the strip but were lured here with the Mountain View’s for a change of pace. This gave us the impression of a “resort and spa with Mountain View’s” equal peace and serenity. You k ow what they assay about assuming. Honestly, we have had less noise at the strip. Apparently on Friday and Saturday nights they play very loud bass thumping music at the pool until 1:30 am so if you are in the mountainside, You will be subjected to this. I wish they would have told us when we made the reservation. I’m not the only “Karen” as two other couples on The elevator this morning were complaining of the same thing. Management told us “too bad, we are an entertainment city”. I suspect that if you have a city view room you wouldn’t have the noise. The real kicker is that there was NO ONE outside. At all! We were on the 16th floor and the sound level was ridiculous. Disappointed in the noise but more disappointed in how management handled it.

I visited 4 times this year flying cross country for the visit. Each time I visited the free play they provided had been reduced. After this last visit I was making my next reservation for January 2025 and they said they would no longer comp me because I didn’t play enough (translated I didn’t lose enough!) The amount they told me I lost was close to 50% less than I actually lost. When I disputed it they said it was my fault as I probably forgot to put in my players card. They only want you there if you lose a lot of money. This is not a casino to establish a relationship with. I’m returning to Boyd’s Casinos who always treat you as a welcomed guest and they are happy to have you in their hotel. They may not be as flashy but definitely much friendlier!