Skylofts at MGM Grand

The location is GREAT! The atmosphere of the Skylofts is quite nice. The rooms are spacious and GREAT for entertaining. The value for the money is just ok. The rooms are spotless (for the most part). The noise level on the floor is quiet... expect that the doors slam loudly. It is not too bad when you are in the upstairs bedroom(s)... but can be loud on the main floor. The service to/from the airport can't be beat. The amenities in the room are AWESOME!! There is one issue that needs to be mentioned. Historically, the Skyloft team leaves little treats at night. These treats were, historically, free of charge. They continue to provide the treats -- but they are charged to your room as room-service. There is a tip and tax added. If you are expecting a FREE nicety... this is NO LONGER free!! Just be advised and expect a $25-$30 nightly room service charge with tip and tax.

I stayed here previously during the 21 teens. SO much has changed. I called to get reservations prior to checking in. No word was received. I called again to be told that the Mansion had not been contacted and was only able to achieve 1 of 3 desired reservations. There seemed to be an ongoing lack of communication with staff; it began with reservations before check-in and continued throughout the stay. It took 2 nights to find memory foam pillows, the check-out arrangements were not correct. Our room was tired and the air-conditioning for the bedroom was not up to scratch.

I have been going to MGM since 1994. It has been a past time for my family for years. We enjoy our getaway plenty of things to do concerts, comedy, sports games, gambling, fine dining, they have exquisite rooms and shopping Fun for all ages! We love are quick trips to MGM to relax and escape reality!

I wrote a review last year for Skylofts, and I am back again with another follow-up. Eunice and her team have a top-notch product that provides a fantastic experience. The Hotel within a Hotel concept is not new, but Skylofts' integration within the MGM Grand just feels different from other models. Rooms received upgrades over the last year. I had two 1-bedroom Skylofts this year, and the other person in the other Skyloft (also a repeat Skylofter) also mentioned the updates to the room. The service is truly what sets this apart; the butler and concierge teams were extremely helpful, and with each time I have gone (this will be my fourth time in 7 years), I feel more comfortable using them for things. TIP: I know it can be overwhelming with all the people. If you believe you only see someone once (bellhop, driver), tip them cash there. When you are upstairs, you can request an envelope at the check-in/out desk and provide cash separately for the butler and concierge teams, as they pool their tips. While there, the concierge representative made some nice suggestions for a place to go have drinks without all the bluster for a Saturday night. The suggestion, which could actually serve as another tip, was the Mansion casino bar. I have walked by it before, and the gates are closed, and the windows are drawn. The bar is tucked away on the right side, just after the entrance to the casino portion of the Mansion from the general casino floor. Sergio, the bartender, was great. Liquor selection was fantastic. My friends and I were there for a couple of hours. Perhaps that is not what MGM wants (non-Mansion guests visiting and crowding the Mansion bar), but no one was there, maybe we saw a couple of people there for 20-30 mins, and Sergio encouraged us to stay. Only concern, and it is the same one as before, Skyloft availability. I needed to submit several requests over a 6-month period to just get the first 1-bedroom Skyloft. Each time, my Fountain Club Representative was being told no by the Casino team. Shout out to my Fountain Club rep, Justin, who was fantastic. I admittedly knew nothing about the Fountain Club, and a card randomly came in the mail. A smart idea by MGM to implement that program, and I am glad to have Justin for it because he got me my 2nd 1-bedroom Skyloft a couple of weeks ago. The downside for me is that I am responsible for a larger group of people who will follow my lead. If I can't get a Skyloft, I won't be going to MGM Grand; I'll go elsewhere (Aria, Bellagio), and the rest of the group will need to plan their travel accordingly. It is unfair for them to have to book their travel so close to the date, as costs usually rise as we get closer to the date. In fairness and balance, my Fountain Club rep explained the economics as to why the Casino will hold inventory, and it is completely justifiable. So it is just something I will have to deal with, but it does make planning tough for me. For transparency, I did request a 2-bedroom and 3-bedroom Skyloft and was told "no" throughout the process (and I even offered above-market rates for the 2-bedroom to the Casino through my rep). Regardless, Eunice and her team (butlers, concierge, etc) made another fantastic experience. The service was again above and beyond (from large-group, private-room dinner reservations to shipping a large box home). I put value in the title because I would gladly pay higher rack rates for these rooms. These are a really great value compared to everything else in the luxury room category within Las Vegas. In summary, Skylofts continues to set the standard for luxury stays in Las Vegas, delivering outstanding service and value year after year. I look forward to returning for another memorable experience.

Perfect from the minute you step in, you are treated like royalty. Everyone is so accommodating and friendly and the 2 bedroom suite that we stayed in was perfect. Family friendly or Friends the only thing that didn't guarantee is a win at the casino, but everything else they promised is true.