Vdara Hotel & Spa

Very disappointing. First time my wife and I been to Vegas. I heard good things about Vdara, we booked with the hotel because of this. We got into the room there white substance on walls and the window sill. Refrigerator did not work and was broken. Housekeeping did not come to our room two of the four days (we did not have the do not disturb on the door) The tablet that was suppose to show on the events, food etc did not work and the TV was angling off the wall. Those were the major items. I did call the front desk the TV was fixed next day and did bring up a used Fridge and put in the kitchen. Other little things but this were high level items. If you go to this hotel take photos and tell front desk immediately.

Bait and switch? We booked a very expensive hotel and couldn't believe how inexpensive the experience was. We came to Vegas for a conference and the over-flow hotel lacked in so many ways - service (are they even aware / awake?), signage to get out (it is the furthest back hotel for the Aria complex of Aria, Cosmo and Vdara and no easy way to the Strip), and function (over half the outlets in the room didn't work). There were just silly things that made no sense to us, especially at over $1,000 a night. Such as, no slippers, no q-tips or other things in the bathroom, one shower mat for the long bathroom and having to chose sink vs shower, and did I mention most of the electrical outlets didn't work? Again, at $1000 a night, I expect more, like the block out curtains to actually black out, the mini bar not to be completely empty, a bottle of water or 2 at any point during the stay, anything in the kitchenette for it to function as a kitchenette, like a spoon or a plate, or lightswitches near the bed. As for the service, what should one expect at $1000 a night hotel? Not the cleaning staff sitting in the hallway outside our room through-out the day gabbing or watching videos on their phones that we can hear while standing by our window, bringing us a bath mat when requested or or the front desk being a bit peppy. Why didn't you say something, you may wonder? Well, I went to the front desk to say something and JP couldn't even look up from his screen. When I asked him if he was too busy, he said no, he was listening. When I said, you aren't looking at me, he said he was looking at his system. I was really trying to be nice and not ask to speak to the manager, and well, based on their training I don't think they care either. No, will never stay here again. They don't care about their patron's experience and so I don't expect any improvements.

We love staying here. The atmosphere is so different from a casino hotel, more laidback and easygoing. No smoking, no loud gaming noises, no rowdy customers, just a relaxed cool time. Nice bar, great staff, Starbucks in the lobby and the Aria is 1 minute's walk away if you want the casino vibe or all night dining. Suites are spot on, great amenities and really comfy beds. We had amazing views ad a totally relaxing stay. Highly recommended.

Very spacious and comfortable. We had a suite for several days. Very clean, and housekeeping made sure it stayed that way. There was a problem with the clothes washer, but someone came and fixed the problem promptly. The bathrooms had a separate bath and shower (wonderful), and there was also a half-bathroom. Staff were fabulous!

Smoke free and casino free hotel. Lobby was beautiful and well maintained. Large Starbucks in the lobby. Staff was friendly and helpful. Rooms were nice with full kitchen and large bathroom. Lobby bar had awesome food and fantastic bartenders. Will be back!