The Venetian

The room was dirty, with paper-thin walls making it impossible to rest peacefully. Adding to the frustration, the manager showed no concern or accountability, only sending a generic text response. Truly disappointing service and lack of professionalism.

We stayed at the Venetian for 6 days, checked in on November 15th, 2024. Everything was great, room was amazing, facilities perfect. The Grand Lux cafe had great food and service. The one thing we were not really impressed was the servicing of the room. We requested the room to be service every second day; on the first service, the toilet was not cleaned and the wine glasses still seating dirty on the bathroom sink. Duna was place on the bed up side down, the open insert of the quilt cover was facing the pillow instead of being at the end of the bed. We had the room serviced the second time, when I called to let them know we wanted the room serviced I have asked for extra towels to be placed in the room. We got back to the room and again dirty wine glasses were not cleaned, no extra bath towels were place in the room and the Duna was still place on the bed in the wrong position. Once again the rest of the stay from checking in to checking out, apart from housekeeping, it was an amazing stay, definitely come back and stay at the Venetian again.

What an amazing hotel! Fantastic location, beautiful hotel, spacious rooms and every room at this resort is a suite. The bathroom is beautiful, the bed was comfortable, and living room was perfectly set up/staged. They have an amazing, huge gym with everything you can imagine including a climbing wall. Rows of machines and weights. They have a large number of restaurants to choose from with a variety of food selections.

Welcome to the north tower where you cannot get a fridge in your room after multiple requests. When I explained I have a medical condition where my food doesn’t absorb properly and I eat my food slowly over time which always means over the course of a few hours, I was told the rooms in the south tower have them but your tower is being renovated and will have them eventually and we should have booked sooner. I definitely know it’s being renovated. We are on floor 32 and I am awakened every morning by power tools and pounding at 7:45am. This goes on all day. I have to assume floor 33 is under renovation. Zero relaxation taking place for me. Need coffee in the morning? Get dressed and travel downstairs to wait in line. No coffee makes in rooms. We are IHG platinum members but that means nothing. The regular staff, house cleaning security etc are wonderful. The rooms are beautiful but with the noise of renovation we can’t enjoy the suite until after 5. This floor should have been offered deep discounts or closed off.

Wonderful stay! I really enjoyed the superb hospitality. Kalei at the VIP desk was absolutely amazing from start to finish. She addressed all our needs and made me feel like a million bucks. I will definitely come back to stay again in the near future.. A nice added treat was seeing R&B sensation Usher on skates in the lobby.