Virgin Hotels Las Vegas, Curio Collection by Hilton

I stayed at the Virgin Hotel in Las Vegas in January 2025 while in town for medical treatment. I am a Life Time Diamond Member and I try to stay at Hilton properties. Since Hilton acquired the former hard Rock in 2019 and being close to the medical facility, I decided to give it a try. The check in appeared to go well and I was offered an upgrade to the Ruby Towers suites, which for a price, I turned down. With the bell man, went to the room. Entering the room I found a pair of boots in the closet, the beds had not been changed, just made with the used bedding, the bathroom amenities had not be replaced, and even an open bar of soap in a soap dish with the empty box still there. Apparently the room was still in use. I called down to advise. In the mean time, I looked at my reservation and saw that I had a suite in the Ruby tower as a benefit for Lifetime Diamond Member reserved for me as upgrade. Another call to the front desk and I was moved to the suite. Checked into the suite. Great. That night my daughter, daughter traveling as my medical advocate, was complaining of being cold. I was fine. Checking her bed, the comforter was missing. After several calls to the operator, we received the comforter. Twenty minutes later another one showed up at the door. On the third day, we turned on the room service light, as we did yesterday. When we came back in the late afternoon the room had not been cleaned and the beds made. I called down and talked to a gentleman on the situation. I told him that I had the Room Service request light on. He advised me that the Room service light didn't mean anything except that room service, maintenance, or security could come in without knocking and that I should call down for room service daily. otherwise they do not do the rooms. When I asked his name, he hung up. I talked to the concierge. He took care of making it happen. Having 3 Service dogs, Pomeranians, with us, we frequented the dog park. A very nice area for the dogs to do their business. A problem is that other guests do not avail themselves of the doggie bags and disposal can. New feces kept showing up at each visit. Also, no cleanup by staff occurred during my stay. Disgraceful and unsanitary. Having stayed at 7 different Hilton facilities in the past 3 months, this location was the worst, and as far as that goes, in a long time. Reasons for a 2 rating. Best part of the stay was a fabulous smoothy bar. A total 5.

My friends and I stayed here for a weeklong event here. Checking in was surprisingly quick and worry-free. Kevin took care of my check-in and was very helpful at pointing out general directions on where to go. I haven't stayed here since it was the Hard Rock, so I was curious to see what has changed. The rooms were beautiful and had a great vanity (unfortunately the vanity lights didn't work). I loved how all the lights were in control at the push of a button. Loved the TV channels, BUT after the first couple nights, our heater stopped working. I know it's Vegas, but my friend and I liked our room toasty! They sent a maintenance person to help fix it, but had to fix something in the room adjoining ours, so unfortunately we couldn't crank up the heat the rest of the trip. They did send up extra blankets. Good thing we were on the top floor because heat rises. It wasn't terribly uncomfortable. Another thing about the room is in the shower there's a rain head and a wand. But the switch the change shower heads was ALL the way up by the ceiling, so the only way we can change it was getting a chair, putting it in the shower, then standing on it. They need to fix that. But once again, didn't totally ruin our experience. I really enjoyed the fitness center, which was on the other side of the resort, but had great equipment, I'll just have to catch it on a slower day. There's a very sensitive touch-and-charge mini bar, which we left alone. But there's a safe, but no fridge or coffeemaker. But I brought my own kettle. My stay here was surprisingly easy going and stress free, despite little hiccups. My friends and I had a blast having late night breakfast at the Kitchen restaurant. I'd like to come back when it's warmer to use the pool, but we can't wait to stay here again!!

I wanted to like this hotel, but it wouldn't let me! From the moment we checked in, there was an issue with our booking and we were left at reception for around 20 minutes without being given any indication as to what was going on. Not great after a 10 hour flight! The length of the walk from the main entrance to the Opal Tower was unreal. You had to walk all the way through the casino, then past the shops, exhibition halls and meeting rooms to the elevators. Luckily our room was near to the elevators, but if not, you then have to walk the length of the tower block too. It took us around 10 minutes from the room to the main entrance. We were not offered any help with luggage upon check in or check out either, and having to drag cases across casino carpet for what feels like miles is not fun. Also, having to walk past the exhibition halls is incredibly unpleasant when there is an event on, with people congregating and clogging up the whole corridor, making it take even longer to get to and from your room. The location of the hotel is really not great, miles away from anything and right under the flight path of planes taking off 24/7. It's really hard to get any sleep in this hotel. It also feels so mismatched. It's like a casino was built and then the hotel above, then they stuck these two office looking blocks to either side at a later date, which aren't even in line with each other. Nothing has been thought through when building it. In our room specifically, our curtains wouldn't open (first time I've ever been to a hotel where you couldn't open the curtains!). They make a big deal over their room separating door, but what is the need? Why would I close a huge door to separate the bedroom (with two beds in) from the bathroom and wardrobes? I could understand if it separated the beds to make two bedrooms, but it just closes the bathroom and hallway off from the bedroom. Feels a bit of a gimmick. The bathroom is so annoying! There are no shelves or drawers to store anything, so your toiletries have to live around the sink and get wet. They also don't provide hand towels (we had to use a spare bath towel, flannels and bathmats during our stay). This is a standard thing for a hotel and why they weren't provided is beyond me. There isn't even a hook for a hand towel, so I have no idea how they expect you to dry your hands after washing them...The toilet and shower are in a separate room. The shower door opens outwards, and the external toilet door opens inwards to the narrow space, trapping you inside. You have to squeeze through the shower door and around the toilet to get out, and then close the shower door to get your towel off the bath towel hook. Also, no loo brush provided (WHY???). Getting hot water to the sink was a nightmare in the morning, had to wait with the tap running for 10+ minutes and even then it was only luke warm. It's absolutely evident that this hotel was built and designed with a plan in mind, but clearly hasn't been stayed in by a customer experience team, so is flawed on so many levels. In the bedroom, there is a minibar fridge, but nowhere to store cold drinks or medicine. You can have the minibar emptied, but they charge you $40 to do so. One of the bulbs in the lamps above the bed was out, and we only had a bedside lamp on one side of the room (there was a switch on the other, but it didn't do anything, so obviously it has been removed and not replaced). Also, many of the USB sockets didn't work. There was a lot of dust around, particularly over the air con, bathroom extractor fan and the snacks bar by the TV. There was also a lot of dust in the wardrobe, which covered a pair of black trousers I had with me after putting them on the shelf there. The customer service is pretty non-existent at this hotel, which surprised me for Las Vegas. As well as having no help offered with our luggage, despite the distance, we tried requesting some extra loo roll and tissues through the TV service. We were told someone would be in touch, but no one did and the requested things never arrived. Upon checkout, there was no chit chat or pleasantries. Just "ok, nothing to pay". Not even a thanks for staying, a goodbye or have a safe journey. The vibe of this hotel is not like anything I've ever experienced before. It's loud, lively, pretentious, mismatched and unpleasant. There's no overall theme or brand going through, it just feels like a mish mash of ideas, with minimal customer service and no real direction of what it is or what it wants to be. It's a "resort" that's been added to, again and again, and become a monster of confusion. It feels like it exists without a care and therefore wants you to accept it for all of it's flaws without giving any thought as to how your experience was or what it is providing. I wouldn't choose to stay here again based upon the location, customer service, layout and vibe.

Very clean hotel, spacious room and wonderful friendly staff and some really good restaurants. As a celiac, breakfast was accommodated in the kitchen restaurant and the staff in there were very enthusiastic! The only down fall I would say was there was a adult convention (AVN) on at the hotel and this pretty much took over the hotel, from models using the rooms for content during the day to the very visible police presence at night and being limited to certain areas. Found it particularly challenging at times especially when walls are quite thing and you pretty much hear everything! And this was during the day and early hours in the morning. Saturday morning when vixen media set up a whole studio in the lobby of the hotel to do ‘interviews’. A convention of this kind should be held in a hall rather than a hotel but that’s just my opinion. Besides these issues I have no objections to stay at the hotel again. Also shout out to Gary one of the security staff, a very friendly chap who was more the happy to go out of his way to advise safe areas to go in Las Vegas and attractions to visit, really did appreciate his guidance and he’s a credit to virgin hotel security staff. Also shout out to the staff on the ruby tower check in desks, very helpful with any enquiry it was really nice to have a separate check in area. Thanks you virgin hotel Las Vegas 👍🏻

The pillows and beds were so comfortable.all the staff were very friendly and helpful.Brendan at the front desk was very informational and easy to talk to.the curio is located next to LAX so very close to airport.The rooftop hangout ws cool.