Waldorf Astoria Las Vegas

This place is an oasis of class, cleanliness, peacefulness and kindness I have stayed several times over the past decade; my first time here it was the Mandarin Oriental I was upgraded to a suite on the 20th floor. So comfortable! Amazing strip views The staff is friendly across the board and really made me feel at home Breakfast and new high floor bar have great food and drink. Great location. On the strip but the pool Made me feel like I was in the Caribbean Go swimming in the morning! I had an amazing massage at the spa by Abby and the whole spa is amazing Yeah you might pay a bit More for this hotel but it Was all Well worth it and I will return!

First, I want to say that this 1 star review is for the horrendous and condenscending customer service and is not reflective of the hotel itself. I had a stay here from March 2nd - 4th with my wife as the second hotel of our trip to Vegas. On the 3rd, I was woken up by extremely loud sounds of hammering and drilling at 10:00 AM, which if we're being honest is extremely early for Vegas, especially since I had a very late night out. The sounds persisted for almost two hours before finally stopping. Throughout this, I took several videos of the sounds for evidence. When I eventually was heading out for the day, I went to the front desk to ask about the source of the sounds. The front desk woman told me that there was renovations going on on the 23rd floor for the bar. I told her that I am staying on the 11th floor, so there is no way that this is coming from the 23rd floor. I even showed her the videos I took, where the sounds were extremely loud and in no way was traveling from the 23rd floor. It sounded like it was right next to me. The front desk lady proceeded to go to a room next to the front desk to talk to the "front desk manager." She came back and insisted that it was the 23rd floor, or that it may even have been yard work getting done, and said that they had gotten no other noise complaints. At this point I'm pretty angry because its obvious from my video that the noises were right next to me, and it seemed like they were unwilling to acknowledge this and essentially were telling me that they don't believe me. I proceeded to insist that the front desk lady show her manager my videos. After seeing the videos, they said they're not sure where the sound is coming from, and said they would give me a $75 statement credit. Personally, this is pretty laughable, but it is what it is. She also gave me an email of a manager Jenleen Abbin Santos to send my videos so they could "investigate" further. So of course, I send them an email later. Turns out that there was "emergency maintence" going on in the room next door to me. So now that we've established this, there was no mention of any compensation for essentially disturbing my entire first night stay outside of a $75 credit. As a diamond memeber I really expected better customer service and consideration for guests. Unfortunately I can't upload the videos here and only photos, but believe me when I say it was EXTREMELY loud. Overall, I don't even care about the statement credit or the fact that there even was noise disturbances because things happen and I completely would understand. Rather, it was the blatant condenscending tone from management that the noises must have been from the 23rd floor, and the lack of treating guests how they should be treated. On a positive note, the front desk lady that handled my initial complaint also was the one who checked me out and gave me $85 instead of $75, so least she was trying so props to her. The valet guy was also very pleasant, and the hotel as a whole is not bad.

Delicious tea, exquisite sandwiches and pastries, and what makes it go above and beyond the comparable offerings in the city is how wonderful the service is. I was fortunate to be helped by Betzy, who was a pleasure. She was very helpful, with a smile on her face, and made my afternoon tea experience very personal and enjoyable. In fact, it is noticeable how much the whole service team enjoys working at the venue. The smiles are not forced and the desire to help is genuine. Hugo, Stephanie, Jonathan are the team members with whom I interacted, and everyone was helpful and kind Overall, I would definitely go back to this oasis of class and serenity amongst the bustle of Las Vegas strip. Can't wait to be back

The Waldorf-Las Vegas is in an excellent location at the south end of the strip. It is close to many casinos and also the Allegiance stadium. It is a smoke-free and casino-free hotel, which adds to the high standards that this hotel maintains. My room was on the 12th floor and it was a one-bedroom suite at the corner of the southern end. It had excellent views of the strip and the room was well configured with separate spaces and a large bathroom area. It is a very quiet hotel and provides a sanctuary from the ever-busy Las Vegas strip. The hotel services were excellent. The pool area is very relaxing and they provide service poolside. The staff were very accommodating potentially the only downside is their preference to try and upsell on check-in. A very good overall hotel and experience and one that I recommend as a point of difference in the high level of service and ambience on the strip.

This hotel was a bit disappointing. It was very expensive so we had high expectations. The hot tap was broken on one of our sinks, and the other sink kept making loud bubbling sounds like it was blocked. By far the worst part was that on our second day in Vegas we were put from 10 a.m untill 10 pm and when we got back our room hadnt been serviced. We came home to an unmade bed and dirty towels. Horrible. I called the front desk and they said housekeeping was only until 8.30 and it was too late to make up the room so I asked for clean towels and water bottles. We went to the bar and came back later and they weren't there. The next morning we found they had been placed in the valet closet but no one told us they would be in there. The Skybar was being renovated and was very expensive. It wasn't anything to get excited about.