Waldorf Astoria Las Vegas

Earlier review of comparing this hotel’s customer service to a Best Western is spot on. We had a great weekend planned and chose the Waldorf for V-Day weekend. Delta cancelled our flights 2 hrs before takeoff. We had a lot of high end restaurant reservations booked and they also had to be cancelled. When my wife called the Waldorf and asked for a room cancellation she was told by Jeremy Timono front desk manager, a first night cancellation fee of $494 would apply because we called to cancel so late. The rug was pulled from under us due to a rain storm literally hours before takeoff, ruining our entire weekend. We even provided evidence of flight cancellations and still, the world renowned Waldorf Astoria and their desk manager would not budge. Their robotic attitude and unwillingness to hear us out about our cancelled trip was surprising. I really thought a hotel of this caliber would understand; sympathize with our situation and not apply the cancellation fee. Talk about losing customers before they even walk in the door. I’ve also let my extended family know of how we’ve just been treated. They won’t be staying there either. Waldorf Astoria had the opportunity to do the right thing and in turn will never set foot inside that hotel. Hello Four Seasons, you’ve just won yourself some new life long customers.

We went for a yoga class- this was excellent. It suited all levels which is tricky to do. It was such a calm atmosphere and Katie was so welcoming. The studio is so bright with floor to ceiling windows and has great facilities. The gym was well equipped with lovely added touches like headphones for guests to use. We were each given a mat, block and strap during our class and. more space was made for extra guests. Bottled water and clean towels were available for us to use. We loved the class, it was both invigorating and regenerating. We stayed on for brunch which was a real highlight too. The avocado toast was just delicious. Such a calm and beautiful hotel, a real haven and oasis of calm tucked away on the Las Vegas strip. I wish we had time on our trip to have come to more classes here.

Stayed here to watch Benavidez v Morrell. I’ve been to Vegas more than 25 times and stayed at most of the hotels on the strip. This was by far the best stay. Excellent food. Excellent service. Quiet. Great location. Great views. Highly recommended.

Stay away from this hotel. After I check out, I received 2 unauthorized large charges that they could not substantiate. I have contacted the hotel and they claim the charges are valid for items removed from the hotel but they could not prove their claim. This together with the large 'Resort fee' is just another method to gauge the guests. With all the amazing hotels in Vegas, there is no reason to stay at this hotel.

Mixed feelings is the best way to describe this place. Although somewhat opulent, it lacks any character. Service was far below any other hotel I’ve stayed at. Check in staff was friendly but was quick to try to upsell room upgrades with a catalog of photos of each room. Like a timeshare presentation. When I told her I shouldn’t have to pay for an upgrade because of my Diamond status, I was told that those free upgrade rooms were not available. This clearly was a lie - you could still openly book them online. Oh well. We paid for the upgrade. Also refused to honor any Hilton benefits telling me I booked third party. I booked through Hilton Amex. Hilton tells me I should have a $50/day credit. Resort rudely refuses. Now I have to go back to Hilton to argue for this. Room was lackluster and uncomfortable. TV in bathroom didn’t work. Very tired and in need of refurbishment. Went to the pool to have a drink. No service. Asked about room service and was told they couldn’t deliver to the pool. House car was never seen nor was it ever available. They add a $45 day amenity charge but it includes nothing! Parking alone is $45. You can park down the street at other resorts for free. Even though it was clearly noted to be a celebration for a friends’ birthday, no mention, no cake, nothing. Stay somewhere else and save yourself thousands of dollars of nonsense fees and no service. Never again!