Miraval Berkshires Resort & Spa

Meh....for what you pay for Miraval as an "all-inclusive" you should have good customer service, a wide range of spa/classes (that don't cost more) and good/healthy food....but no, that was not our experience. Booking is done with off-site agents who clearly don't know what they are talking about - each agent has different answers to questions and very limited insight on how things work on property. Booking classes can only be done over the phone (no online option) and it is complicated and classes fill VERY quickly which means there aren't nearly as many options as you think/want. The spa is lovely but we had a very hard time getting appointments. The food is average at best - not what we would have expected at a spa. Menu is limited and quality it hit or miss. The burger at lunch was the best option unless you wanted salad bar. The facility overall is nice but a confusing labyrinth of hallways with little to no signage - so that guests are constantly wandering around lost and confused. We noticed that some guests got a "tour" at check in, but we did not - and even though we were a group of 4 that requested to be near each other, we were spread out inconveniently. Most staff were pleasant at most, but very few were proactively helpful.

Terrible. A bad experience from beginning to end. It would have been more fun to take a stack of twenties, started them on fire, and watched them burn. During a record cold January, our room had no heat. There are plenty of alternatives in the immediate area. RUN to those. Pass on this one.

What a great experience. The room and spa were exceptional. Spa Staff were skilled and accommodating Resort staff were friendly and welcoming. Classes were varied and interesting. Food was plentiful and exceeded expectations. Can't wait to go back!

My wife and I had an amazing time spending the night here. It is expensive but well worth the money. The spa was great and very relaxing. My wife and I used the spa services, and we were treated very well. The food and accommodations were amazing.

I'm so glad I stumbled across this location. It's truly an experience and there is something for everyone. Whether you are a solo traveler, a couple or a group there is something for you. The amount of activities to choose from is tremendous! You can do active/fitness things, relax/unwind activities, pamper yourself, food/culinary activities, workshops and so much more. You can focus on one area or mix it up. I'd recommend trying at least one thing outside of your comfort zone and pick something different, but also choose things that are "you". There are some activities that are a bit "deep" and others like cardio drumming that is just a whole lot of fun! All the staff that I came in contact with were lovely. They were friendly, positive, helpful and really seemed to enjoy their work and engaged in the Miraval way/mindset. I'm not a real foodie, however the food was delicious and everything is mindfully prepared with mostly clean, fresh and local ingredients. All the food and beverages are included expect for alcohol. It is on the pricey side, however it is a luxury resort and everything is include and you will be well attended to. There is NO tipping anywhere for anything - including the valet who automatically gets your luggage to your room, parks your car and packs it up for you when you are leaving bringing your car right in front for you. You can do as much or as little as you want during your stay and you can really maximize your time. Although check in isn't until 3pm, you can arrive earlier that day and begin to use the facilities to include the spa area - sauna, steam, jacuzzi, food/beverage etc. The same is available on the day you check out. Although check out is at 11am, you can use the facility until 5pm that day. The experience planners can help you book some of your activities before arriving, which it is recommended to do so as some book up. However don't over book yourself. Make sure you build in some down time, transition time and time for meals. Keep in mind although many activities do NOT have an additional cost, some do. It's a little confusing and overwhelming your first time trying to figure it all out. Also device/phone usage throughout the resort and activities is strongly discouraged. This can be tough for many, however overall it is for the good of everyone and the Miraval intent. Looking back the only downside to that was that I don't have any pics of my time there. I was there solo so not a big deal. I kind of wish some of the instructors would have taken a couple at some of the activities that they could send to us, however that would take away from the overall intent.