Royal Sonesta Kauai

FYI This hotel is near the airport. That means it is far from almost all attractions. Expect to drive 20minutes, to over an hour, to get anywhere, even adjacent towns. The hotel is situated so that sunrise and sunset are not visible. The hotel is on a bay, so the water is sheltered. This calmer water might be good for young children. I did see people surfing, so maybe the tide or distance from the shore affects the waves. Pros The entry drive into the hotel complex is beautiful. Landscaping is beautiful. Self park is close to the entrance. But the self park costs $10/day and is crowded. Slots are small and many people are double parked, because the lot is not designed correctly. I got a “ticket” for double parking. So parking is more a ‘con’ than a ‘pro.’ Rooms seem to have been remodeled and are clean. The rooms are “industry standard” size, so they are not large. The staff is friendly if not always helpful. The spa is good and not crowded. The gym is good. Large flat pool that would appeal to children. A small kiddie pool with slide. Several hot tubs. Cons Infrequent room service. We had service twice over seven nights. There was also a towel refresh. This automatically reduces the review by a star. I’m not interested in how the hotel rationalizes this poor service. This is a beach hotel, sand sneaks onto the floor. Some add on charges are ridiculous. While we were here, we noticed that the in-room charge for a liter of Evian water went from $7 to $9. Let me repeat, the price of water increased two dollars for no reason in front of our eyes! Another star off. Why don’t they give us water, anyway? The bathroom is substandard. One sink. Shower in tub. No glasses (!?). No amenities like Qtips. WiFi doesn’t work well. The restaurant situation is not good. There is construction going on but the workarounds are poor. As far as I can tell, the only place to get a drink during the day is the pool bar, or the unappealing pool restaurant. All food and lounges close at 9pm (… not positive about this, maybe there is some hidden bar). The place is large and not really romantic. There are some closed shop fronts, suggesting that there might have been more shopping options in the past. So, I recommend staying elsewhere in Kauai.

Kauai will always have my heart - along with this resort. Had the best time. Great location, great rooms, and great staff. Bar by the pool was the spot - good vibes all around 🤙 Walk to the Jammin Banana for a quick coffee/bfast snack or across the street for a Thai dinner.

We booked this trip this year because our original date in 2020 was cancelled due to Covid. The resort is beautiful, and the staff was good, but most areas have poor accessibility for someone who is handicapped or partially disabled. Main parking was slightly more than a 1/4 mile walk to and from our room in the east tower, with ramps that were NOT ADA compliant due to their steep slope. It may be ok for someone who has no handicaps or disabilities, but not for those that do. There is a guest parking lot outside the east tower which would be ideal, but good luck finding a parking space. The parking lot is regularly used by non-guests to go surfing or by contractors working on the grounds. Contractors are SUPPOSED to use the dirt lot next to the guest parking. And while all beaches in Hawaii are public and must be made accessible to the public, the property owner is NOT under obligation to provide parking for the public. In our experience, if you have any disabilities, have a handicap or just have trouble walking, you may want to look at other properties for your stay in Kauai

Everything was fine for the first 3-4 days we were there. We were leaving the hotel in the morning and coming back at night. But when we wanted to stay at the hotel during the day to enjoy the pool and dining, the construction noise made it nearly impossible. So, I wouldn’t recommend staying there if you plan to spend time at the resort during the day until the construction is finished.

This is the second year in a row at this resort. We feel the location is perfect. Especially if you plan to explore the island. Just a couple of miles from the airport (don’t really hear much at all from planes). Staff get an. A+. Everyone very helpful. Yes, there is construction right now. Main restaurant and bar are closed but a tent and tables are set up by the pool along with a bar. There is a limited menu but the food was very good and servers very good and friendly. There is also construction on hot tubs but 2 of the 5 were open when we were there. Rooms are nice and beds very comfortable. It was very hard to keep humidity out of the room, but expected with rainy island. Not sure why all the negative reviews. We had a fantastic time once again.