InterContinental Lisbon

Geez it’s certainly not 5 star ! Our first impression was being greeted by a very grumpy barman who was inconvenienced to get us a drink 😳. I then had issues with room service. I had room service 3 nights in a row as I was alone for dinner & didn’t want to dine out. The club sandwich is seriously horrible ! Just make a normal club sandwich & don’t try to be too fancy. Next night, I had to download the menu from website as I had none in my room. When ordering, nothing was available from website menu. It took over 45 mins to get a menu delivered to my room. I think I rang 6 times just trying to get an order in. I ended up giving up on waiting for the menu & ordered a burger which came with cold fries & was soggy. 3rd night I had the lasagna which was good. Pillow are horrible - so soft & you need to fold them 10 times to get some traction under your head. There’s heaps of doormen at door but not one of them greets you as you come & go….not that hard. Housekeeping ran out of face washers . Had a fairly new room with a great view & good bathroom so that helped. We had 2 single beds & when requested a king, they could not do or move us. I know it’s all little things but you got to get these right before you call yourself 5 star.

Like this property - our favorite brand in the IHG Group. Rooms great ( upgraded) and bar was fine ( a drunk was woken up after breaking a glass but other than that if was ok). Assistant at check-in was superb - only worked at the Intercontinental a couple of days ! We would hire her anytime😀

Had a wonderful stay here for 3 nights. The best part is of course the location which is like 10 minutes walk to metro station and city center and 20 minutes drive to airport. View from 17th floor was amazing. Large, spacious rooms and super friendly staff. Everyone I interacted with, enjoyed the conversation and hospitality. Must consider next time

Excellent hotel in Lisbon. Everything about our stay was perfect. Staff is really warm and welcoming and we were blown away as soon as we stepped into the impressive lobby. Room was comfortable and luxurious and the view over the park was beautiful. Breakfast selections were also amazing. Definitely a 5-star experience in Lisbon.

We checked in on 30 Dec 2025 to spend New Years Eve and New Years day at the hotel. Check in was seamless and our room (on the 16th floor a superior King) was beautiful, functional with a perfect view of downtown Lisbon. The Staff at this hotel are professional, friendly and helpful....especially the guest relations staff who arranged with the assistance of the concierge staff to reserve and authentic Fado experience for us, even before we checked in. Our expectations were exceeded even before we checked in. The experience of New Years Eve dinner and New Years Day luncheon was amazing. Fabulous food....great service...professional staff! We'd do it again tomorrow and are strongly considering going back a year from now. I have zero reservations in recommending this hotel to any discerning traveller.