Aparthotel Adagio London Brentford

We recently stayed at the Adagio Aparthotel in Brentford and, unfortunately, had a disappointing experience. The cleanliness standards were shockingly low. We found greasy dirt on the bathroom floor and in the shower corners with black mould. To make matters worse, there was a dirty piece of toilet paper stuck to the bathroom ceiling, which was both disgusting and unacceptable. If you arrive by car, run run run, tou have 15 minutes to check-in and provide the license plate otherwise they will automatixally issue a 100 pounds fine (PCN). The hotel charges a deposit fee, something l've never encountered in my travels before. We also paid for early check-in, but it wasn't granted, and we had to request a refund. The Smart TV in the room was practically useless, with all its functionalities disabled, leaving us with only local channels and no option to connect personal devices. While the reception desk staff were polite and helpful, the poor cleanliness and lack of basic amenities reflect a management issue. Additionally, room cleaning is only available for stays of 8 days or more. For shorter stays, even replacing towels incurs an extra charge-what a joke! Overall, this location does not deliver on cost-benefit. We've stayed in other Adagio Aparthotels with much better quality and service. Sadly, we cannot recommend this one.

This hotel is not nicely located (20 min walk to the closest Tube station + 40 min on the subway to the central suburbs) but anyway, I knew it and it was my choice. But the worst was we could hear the noise of the busy viaduct next to us even with the glass door of the balcony totally shut. Our room was very spacious, comfortable and clean with a functional kitchenette, although the old dishwasher was not washing the dishes properly. We also had a Nespresso machine which was nice. The bed was comfortable and the rain shower excellent. The heated towel rack was a great touch in the bathroom. The breakfast was average. And we were really annoyed that in the 2 first mornings we arrived at the breakfast room and they couldn’t find our room number on the list of paid breakfast, even though the check in staff had noticed the mistake and fixed it. Well, at least they should have fixed it. This was not well organized. Also when I requested a couple of fresh towels in my third night (stay of 6 nights) the receptionist wanted to charge me for that and I had to argue. Shocking! Mostly if compared to other great Adagio hotels we stayed in this long trip. Some staff members were friendly and helpful but not everyone.

Really spacious and excellent place to stay. Absolutely love the balcony and winter garden which let a lot of light in on gloomy days. I had a stay at a central London hotel recently and for the same price and I got a tiny room vs an entire apartment at this place Staff was absolutely fantastic as well. I have requested a change of room because I wanted a room at a higher floor and they were kind enough to check if any other room was available and changed it for me. Transport links are still pretty good. Although no tube station nearby, the bus stop is super convenient and there's a train station within walking distance as well.

This is a great place to stay - especially visiting places in the west such as Kew Gardens. I stayed in a one bedroom and it was very spacious. Way more spacious than hotel rooms in central London. The "terrace" you see in the photos - I thought that was a common area, but it was actually in the room! The bed was extremely comfortable. Everyone at the front desk always had a smile, and I was graciously greeted by Manisha and Andrew when checking in, and Anta and the entire crew were so helpful and nice. This hotel is not super close to central London, so you will need to spend some time getting back and forth,. but it is super close to Heathrow, Richmond, Ealing, Kew, Twickenham.. it would be nice if the kitchen was a bit better outfitted (a colander and grater would be nice, plus smaller pans) but that is a minor quibble. I will return for sure.

Looking for a place to stay close to Richmond so we decided to stay here in Brentford. We had a separate bedroom suite and had our 2 kids with us. Upon arrival the hotel was really clean and the staff was very welcoming. We arrived later in the evening and the hotel had our kids addition bed made up already. The room we booked had a nice full kitchen. The had a small selection of food downstairs available for purchase to make in your rooms. The bathroom was spacious and clean. The only knock on this place was the price of their breakfast if you want to add on. Overall I would definitely stay here again.