The Connaught

Treated ourselves to a festive afternoon tea during a recent visit to London. Beautiful hotel and looked lovely decked out in its festive decor. Staff are very friendly and efficient. Vegetarian afternoon tea was very tasty and the dinky cakes were beautiful. Nice selection of sandwiches, light fluffy scones and the patisserie work is to be commended. A glass of bubbly and unlimited tea/coffee was very welcome. We felt thoroughly spoiled and it was a lovely way to spend an afternoon.

An unforgettable experience from start to end. Perfect location, right in the middle of Mayfair, and a staff committed to making your stay memorable. All the food was excellent, the service unbelievable, and the room fantastic. I am sure there are bigger high-end rooms in London, but doubt any could beat the quality at the Connaught. Ben, in particular, was an absolute delight (even if he is a Chelsea fan) and made sure our stay was perfect. It is not cheap, but completely worth it, and can't wait to visit again

This place understands the art of hospitality. The staff moved with grace and purpose, anticipating needs while respecting privacy. The architectural details and interior design created a unique atmosphere that felt both grand and intimate. The breakfast selection was extensive and fresh, and the evening socia

We had the most wonderful stay at the Connaught. Beyond the beautiful building and accommodations, the Staff is remarkable and always goes an extra mile. We felt so cared for on my husband's 40th birthday and the Staff made it an experience we will never forget. Not to mention the location is incredible. It's the only place I ever want to stay in London!

I recently dined at The Connaught’s esteemed restaurant with my mother, hoping for an exceptional experience to mark my birthday and explore what would have been our potential stay at your hotel during our upcoming London trip. While the dinner met our expectations for a high-end establishment, the subsequent treatment we received left us deeply disappointed and reconsidering any future visits. After finishing our meal and expressing interest in seeing the first floor of the hotel—a reasonable request given our plans to stay at The Connaught in just two weeks—we were approached by an employee who publicly humiliated us. We were rudely told to leave the premises because “non-guests” are not permitted beyond the restaurant area. This confrontation was not only demeaning but was made worse by being done in full view of other guests and staff, leaving us embarrassed and shocked at the level of disregard shown. Is this truly the standard of hospitality The Connaught prides itself on? To have a paying customer, who has just left a substantial amount in your restaurant, be treated as though they are trespassing is unacceptable. I expect better from a place with your storied reputation and high prices. The lack of courtesy and tact from your staff raises serious concerns about the quality of service guests can expect. We are now seriously reconsidering our plans to stay at The Connaught during our upcoming visit to London. Word of mouth travels quickly, and it would be a shame if this experience becomes the lasting impression of what is otherwise considered a premier destination. I sincerely hope you will take immediate steps to ensure no other patrons are subjected to such disrespectful and dismissive treatment.