The Egerton House Hotel

In many ways this was an excellent experience. From the moment we arrived, the person who checked us in (I think he was called Ben) was lovely and welcoming, and the service in the bar and in the entrance hall was exemplary. The bartender was especially friendly, and made a mean martini/cocktail. We noticed she was also firm but polite to someone who was not a resident, but who had sought to come into the bar after hours. However, one moment did sour the experience. At breakfast, the server was rather rude and acted - in my opinion - unprofessionally. This began as we joined our friends for breakfast. I was asked what I would like - tea or coffee - but my husband was not. When my coffee arrived, I said politely that my husband hadn't been asked what he would like - and was told that the coffee was meant for both of us. However, this wasn't true, as he hadn't asked/requested coffee at this point. Why the person couldn't simply apologise I'm not sure. Following this, we ordered, and the server came back in, and stated that we did not have the complimentary breakfast. This was said in a raised voice, so that everyone in the room could hear, as if we were being told off. We were well aware that our breakfast was not included - we had decided to place this on our credit which we had been given - and indeed we had been told when we checked in that it was fine to attend breakfast and simply add this to the bill/take this from the credit. Anyhow this soured the morning, especially because we couldn't wait to leave the table. Thus, while I enjoyed everything else at the hotel, I probably wouldn't return, and I probably wouldn't recommend to friends or family, especially if they would visit and receive similar behaviour.

Lovely property with a kind and warm staff that will make you feel exceptionally special. Whatever your plans, end with an exceptional drink in the bar. We especially loved the perfect manhattans- it’s the care and bit of theater that makes it memorable.

The Egerton House Hotel was perfect! Exactly what we had hoped we could find for a week in London. Beautiful property. Extraordinary, tasteful interior design. Tremendous house staff. Great breakfasts in the dining room. Fun afternoon tea. Great living room and bar area for drinks or dinner or tea! Knightsbridge neighborhood was great. Beautiful large room with sitting area(Room #32). Do yourself a favor. You will love The Egerton House.

Edgerton House Hotel is a very comfortable and stylish Country House Hotel in central London. This hotel offers every amenity and the staff are the shining light of the property. The location in London is ideal for both Natural History Museum and the Victoria and Albert Museum, shopping, cafes and restaurants are all on the doorstep.

Our stay at Egerton House Hotel was absolutely fantastic! The staff were incredibly friendly and accommodating from the moment we checked in, and our room was spotless with luxurious bedding. Angel W. (Concierge) assisted me in every aspect of my stay. She arranged tours, made theater, and restaurant reservations. She arranged car pick-ups and drop-offs for me. Angel arranged to have a breakfast care package along with coffee ready for us when we departed for a very early excursion. She placed my dinner order and arranged to have it delivered to my room, and it was ready for us when we arrived. She absolutely was amazing and truly made The Egerton House Hotel my home away from home. Her attention to detail was impecable. The hotel's location in the heart of the city made it easy to explore everything on foot, and the breakfast buffet had a wide variety of delicious options, as well as a la carte menu. I especially appreciated the personalized welcome note in my room - it really made me feel valued as a guest. A lit votive candle and bath salt were waiting for us after each turn-down service. I requested a fresh pot of coffee each morning at 5 a.m. and it was delivered to my room along with a smile. We will most definitely return to the Egerton House Hotel again!!! I would highly recommend this hotel to anyone visiting London, England.