The Gore Hotel

We were so excited when Mara on reception told us we had an upgrade. Our room was The Tudor Suite. Famous for use by The Rolling Stones for one. We were well looked after. It was my third visit to The Gore but neither of my daughters had stayed before. Loved Bar 190 too. Thank you. 😊

This hotel has a lot of promise. It is close to the Royal Albert Hall and is easy to get to. It looks like an inviting place. One could see many trips here however they are too keen to take your money. On leaving we realised we had been charged three times for a lunch. Service charge is added to the bill which I hadn’t realised until checking out. Thank goodness we checked. A room service charge was added to the bill despite only staying one night. We are now in a debate over a pending charge on my card that they say has been cancelled. It hasn’t and it’s been two weeks. I was told it would clear in a couple of days. The room was clean and comfortable and I feel sad that the experience couldn’t have been better. Needless to say we go to the Royal Albert Hall a lot but we won’t be back going back here.

I took my husband to London to celebrate our wedding anniversary. We stayed in the Tudor suite, which was beautiful and highly recommended. However because I booked the suite temptation package and notified the hotel in advance that we were celebrating our anniversary. I was disappointed that when we arrived in the room our bottle of fizz was not in our room and there was no mention of a welcome cocktail when we checked in. When we went to the bar and ordered a cocktail when we asked about the free cocktail the waitress said she had never heard of that and I had to show her my booking.com booking!!! We also had breakfast included and whilst the food was lovely the service was less than expected. Similar to fellow diners we had to keep asking where our coffee, toast and breakfast was. We have stayed in any hotels throughout London and today's experience was not great. Then to add insult to the situation there was a 12.5% service charge was added onto the bill. How can you include a service charge when the service was inadequate and if I am honest I couldn't service myself for breakfast and the cost should be absorbed into the cost of the stay. In addition to which there is a nightly service charge added onto the bill, which is optional but it is still added !! More charges on top of what you pay at the time of booking. And finally according to my booking we should have had a gift on departure...well that didn't happen. Please don't advertise something if you are not going to deliver! And I was told via emails that our anniversary stay would be made special...again I didn't see or experience any such thing. Overall a beautiful room, great location but service, hidden costs and did not deliver on advertisement or promises.

The room was on the 5th floor with no lift to the last floor and i had a broken leg. We had no hot water in the bathroom and when we phoned reception were told to let it run for 10 minutes - after 35 minutes it started to get luke warm and then there was a leak in the ceiling over the desk wetting my ipad and phone. As compensation they took the voluntary tip off the bill … We were far from impressed

I took my wife to london for the weekend for her birthday and stayed at the Gore hotel. The original room I booked had a few issues but I didn't expect the hotel manger to upgrade us to the tudor suite for the second night. This room was absolutely fantastic. Described as the most luxurious apartment in London. I would agree. I would like to personally mention Pedro at reception and George the concierge who were flawless and professional in every way. I also asked for flowers to be left in our room for my wife which George arranged. We also reserved a table in the restaurant and ordered aberdeen angus cote de boeuf....compliments to the chef, it was divine. Breakfast was also above and beyond our expectations due to the quality of ingredients and service. Overall, our experience at the Gore was fantastic. We will be staying again.