Hotel Xenia, Autograph Collection

We recently went to Xenia hotel to celebrate our wedding anniversary. I had previously made all the arrangements for my wife and I to have an Afternoon Tea. I had previously spoken to Mihail the Head Concierge about availability and the hotel. I was met with a very friendly attitude, professional and courteous. The booking was met through the “truly Experience” company that offers great destinations and deals. Upon arrival at the hotel, we were greeted warmly by all the smiling staff in the landing as well as the restaurant. Unfortunately I admit I was too slow to organise the paperwork as it was our first time, and discovered that NO Booking were confirmed for us. I thought that was the end of it. Mihail, Coni, Chieard and the restaurant manager felt so sorry for us. We had come from the other side of London for celebration. The restaurant manager, the Head Concierge and all the brigade including the Pastry chef all combined to convince us to sit down for tea and pastries as a complementary gesture. I cannot recall for quite a long time what I had just witnessed in being made to feel so valued, so well taken care of, with swift, professional knowledge. All we to do was to sit back enjoy the tea. This impressive performance and attitude from every single staff on the day who even organised a an all good cheer up in wishing us and singing 🎵 Happy Anniversary. It was warm, welcoming, cheerful stay on that day. I cannot express enough how fantastic, generous, welcoming and wonderful experience at the Xenia Hotel was. Truly I day to remember. My wife and I have already told many of our friends that it would be a crime not to return and experience what a professional and great hotel service the Xenia, through their dedicated staff could offer was unparalleled to many other hotels we had previously visited. Massive THANK YOU ssssss to everyone who made our anniversary a joy to remember.

I haven't done a review in a while, but I feel Hotel Xenia in London (Kensington) warrants the time to publicly give it the A+ review it deserves. I've stayed in MANY hotels in London over the years, mostly for business travel, and most of which are Marriott Bonvoy properties or affiliates (as Xenia is as well). The Hotel Xenia (Autograph Edition) was an amazing property not just suited for business travelers, but I plan to stay here with family as well. The rooms are VERY comfortable, nice bathrooms (with great water pressure), comfortable beds and pillows, and quiet so it's easy to rest. Desk was perfect and internet wifi was flawless and fast. You should know that this is not an overly expensive spot either -- I bet you can find great deals on rooms, when it really "should" be a more expensive option once you realize the gem you've found here. Xenia was recommended to me from coworkers who've stayed there, and they spent extra time talking up how good the breakfasts were. That's when I decided to give it a try. The dining room at La Terrazza (downstairs) offers an excellent lunch and an even more amazing buffet breakfast that I cannot say enough good things about. The fruit, station, eggs, meats, yogurts/addins, and variety of sweet breads and breakfast tarts are incredibly delicious. They had a variety of fruit juices as well, freshly squeezed (not boxed junk or over-sweetened "drink" based juice). Bravo Xenia for the memorable breakfasts. More important than the comfortable room and amazing/delicious Terrazza restaurant space (where we hung out all day working too, which was a great feature of the spot) is the hotel's gracious and helpful staff. From the moment I walked into the hotel I was greeted and offered help with my luggage. I then met the friendly/smiling front desk staff (with a quick/simple checkin). This checkin/arrival experience was perfect for me as I just arrived from an international flight and these little acts of kindness and service made a significant/positive impression on me. I came down for lunch and was even more surprised at the incredible host and waitstaff at La Terrazza. I must give a heartfelt shoutout to Rim and Olga, and their male colleague at the attentiveness and genuine care they showed me throughout my meal, and friendly suggestions and conversation all three had with me while they waited on me for the meal. I had a delicious bowl of Pumpkin Soup as a starter, followed by an flavorful Penne Pasta cooked al dente with red sauce - was perfect - it hit the spot after my long flight. Rim was so helpful and friendly I felt like a king. Olga was also amazing with her lovely, friendly and ridiculously attentive service not just at this meal, but at the daily breakfasts as well - I honestly felt sad leaving these people behind when I checked out. If you stay at Xenia Hotel, or simply visit Xenia's La Terrazza in Kensington as a street guest, please keep an eye out for Olga and Rim and after your meal do let me know if I am wrong about anything I said about their customer-first friendliness. And also please let them know that "Rich says hello!" I know this review is a bit over-the-top, but it's just how I feel. I also hope this review doesn't bring too much additional business to the hotel that they grow too quickly, take shortcuts, or raise rates due to any new demand once word really gets out. I doubt that will happen though. Finally, I send a big thank you the management team here ... you run a world-class establishment from soup to nuts - every detail is perfect, really. I look forward to my next stay at Hotel Xenia on all my return trips to London.

A wonderful boutique hotel! The staff were the friendliest we’ve known in a big city. Added to that, the breakfast was superb. Olga, our waitress was fantastic. She even sent us on our way with homemade cakes which was a special treat. Every hotel needs an Olga! We were upgraded which was an added bonus and our room didn’t disappoint. Although still a little small, it had every you could want and was very comfortable. Thank you Xenia for a lovely experience.

A truly wonderful place to stay where the emphasis is on genuine friendliness and helpfulness from each and every team member we encountered. Thank you to everyone, I am sorry that we didn’t get everyone’s individual names. Everyone was equally special and played a great role in making our stay so wonderfully relaxing and stress free. Thank you Haider. Thank you Grace. Thank you Tanin. Thank you Mihail. We will return soon.

Our go-to place for breakfast in London. It is absolutely delicious! Outstanding location and friendly staff (mr. Albino was extremely professional and kind). Go there and you won't be disappointed! Breakfast on the pricier side but you get what you pay for and service is amazing.