Jumeirah Lowndes Hotel

We have stayed at this hotel on several occasions over the years and have always liked its quiet and boutique type feel ….. unfortunately when we returned this time it was not at all what we got. Although the hotel itself remains nice … that’s where it ends. We were really disappointed when we arrived to be told that the hotel bar and restaurant has now been franchised out and as such we could not have an alcoholic drink - but we were welcome use our in room minibar … when we go away for a weekend .. we like to come back to the hotel after a busy day shopping and we used to love to enjoy a cocktail in a relaxed setting. We don’t chose to pay a lot of money to sit and drink in our hotel room like outcasts … where is our level of choice here - there is none ! If we had known we would never have booked … we did venture over to the Carlton tower but this is a busy hotel and not really what we were looking for as we would have stayed there otherwise … The breakfast offering is now poor … for almost £50 per couple the buffet offering was sparse … it we wanted al la carte we had to pay extra … no English cooked breakfast and no beans !!! … we were only allowed one hot beverage and then again if we wanted another we had to pay extra… The restaurant service was slow and it was far busier than we have ever experienced it before.. This is by no means a cheap escape … but sadly … it is no longer a five star break either… Very disappointing and much better five star options in London .. we won’t be returning

The professionalism and willingness to help made my stay much enjoyable especially the employee “ Beverly fernandes “ is a valuable asset to your team she assisted me in the booking by contacting me by calling me back ( internationally ) and making it easy to solve my concern about it & she assisted me by sending all the details related to pick up and drop off from the airport through an email and was very fast in the check-in once we reached.

Highly recommendable hotel, Willing to help with a smile. The Best concierge team ever . rooms were very comfortable. The hotel is convenient to the central area of belgravia . Home feeling Thank you Jumeirah lowndes for your hospitality. 👏

This was once a great hotel. Was is the optimal word. Breakfast was shocking, would not serve tomato with an omelette and said they no longer serve pork , even though the hotel is in London. Managers attitude was awful and I will be taking my business elsewhere for £1000 per night , as there are plenty of options.

Everything was perfect in the hotel. Great reception, concierge are kind and helpful and the room service was great. We arrived about 10 am and they were happy to provide an early check in. Special thanks to Samanta for her great hospitality and understanding.