The Langham, London

We recently stayed at the Langham in London and I rate this hotel as one of my favourite in the world. The staff are amazing the facilities brilliant and the executive club tops it all off.

I contacted The Langham to book my son into The Cooking School. I emailed in to book, no response. The price jumped from £115 to £125, so I asked in an email, again no response. Anyway a few emails later to Lauren and still no response so I escalated to her manager. Despite the complaint being about Lauren her manager referred it back to Lauren and she finally responded, though disregarded much of what was in the email. She then offered my son a place in January. It got to the point the customer service was so poor that I decided against booking him in. Ive heard every excuse, holiday, sickness, not receiving emails, leave etc and when I finally did get a response it didnt answer anything from my email. The Langham should be providing the best service. I also mentioned booking in to stay when booking the cooking class but again no interest. I did mention I would be be posting a review and contacting the hotel manager but both Lauren and her manager didnt seem to care. My first experience with The Langham was a couple of years ago in Palm Court when I took my son for afternoon tea and the waiter got angry with another member of staff and started shouting and swearing in front of my son and slamming things. The manager did come over and apologise and didnt review at the time as thought it was a one off, but what with this recent experience perhaps it is an issue with customer service.

Very pampering experience. We felt like VIP family members! Very warm and welcoming staff, and Artesian was spectacular -- interesting cocktails and delicious food. EZ walk to great food, shopping ... or just walking ... and I wish we had a GAIL's in the US!

Simply wonderful - location is excellent, the building is beautiful, the swimming pool is so decadent - straight out of a James Bond film! The food is superb and every single one of the staff we came across during our stay couldn't have been more helpful and friendly.

My wife and I just spend four wonderful nights in a One Bedroom Club Suite at the Langham London. The hotel is absolutely beautiful and the staff is amazing! The Langham Club amenity was fantastic with a expansive hot breakfast served daily and other snacks and drinks available throughout the day. I had forgotten to bring a US to UK power converter for my laptop, but the hotel provided me with one within minutes of my asking. Our suite was large and beautifully decorated. The room was filled with fresh flowers and some complimentary drinks and snacks. The housekeeping and turn-down services were both amazing as well. We felt truly pampered during our entire stay. Tip: I recommend booking airport transfers through the concierge and staying in a room with Club privileges. Both made our stay extra special. We can't wait to return!