London Marriott Hotel Park Lane

I visited The Marriott Hotel for afternoon tea with my daughter and we both had an amazing experience. Our server, Vivian, was exceptional and made our afternoon delightful. He was extremely attentive, we never had to wait for anything despite him serving other tables. His personal touch was very much appreciated. The food was amazing - the design of everything was extremely clever and so well executed. The flavours were outstanding. The teas that were recommended for flavour pairing were really tasty and beautifully served. We sat for 2 hours eating and talking and never once felt that we were holding anything up.

I went for an afternoon tea that was absolutely beautiful, I have a seafood and fish intolerance that the staff were amazing with so we had the vegan savoury selection which was incredible. Our server Vivian was amazing the whole time, made the experience the best it could possibly be, even when it got a little bit busier he was still just as attentive and had great recommendations for tea throughout.

I had an absolutely wonderful stay at Marriott Park Lane! From the moment I arrived, the service was impeccable, and every detail was taken care of to ensure a seamless and luxurious experience. A special mention goes to Vivian, who I had the pleasure of meeting during breakfast in the morning. He was incredibly attentive, warm, and ensured that every guest was well taken care of. His professionalism and kindness truly made the breakfast experience delightful, and I greatly appreciated his dedication to excellent service.

3pm tues. jan. check in our room was ready but on entry the balcony executive room faced a wall and was dark, since it was 4 night stay we decided to ask to switch, front desk graciously offered an executive suite for no extra charge but wouldn’t be ready for 2 hours, bellmen held luggage we had snack in executive lounge, dropped off laundry at Lila’s down the street and then went shopping. Returned after 6pm (with clean laundry) front desk gave us keys to room 248 and we were on our way. Suite meticulously clean and everything in place. We had view of Marble Arch, bathroom with tub plus shower stall and two towel warmers. Housekeeping first rate we requested and received 8pm turndown. Executive lounge staff wonderful, plenty of newspapers and nice being able to order eggs in addition to buffet breakfast. Evening buffet could easily substitute for dinner as offerings are excellent. Plenty of restaurants nearby, if your plan is to go shopping stay here as it’s so close to Oxford Street, very easy to drop bags off and go out again plus buses leave near the hotel entrance (buy oyster card) to take you everywhere else, so no need for cab. The hotel has the most professional staff we’ve encountered nothing is too small to request, everyone is cordial, and they want you to feel like you’re at home. I feel bad for Pavel we made him run around so much for us during out stay. We’ve stayed at 5 different luxury Marriott’s in London, this is the best Marriott property in London.

What a beautiful hotel. From the moment we arrived to leaving the following morning we had a wonderful time. Really nice staff, great food and all in very comfortable and clean environment. Thank you Park Lane Marriott team. You made our short stay very special.