Mandarin Oriental Hyde Park, London

the premises are beautiful, the staff is smiling, polite, welcoming, and helpful. the team serving breakfast has been very welcoming, placing us facing Hyde park and remembering our orders from one day to the next. most impressive has been the service of your concierge team, which actually transformed our visit by saving us a lot of time and providing very detailed advice and tips on multiple topics. The concierge team , lead by Matthew Jackson, with also the help of Kevin Schwarz, truly helped us make the most of our stay in London. i want here to thank them for their time, commitment, advice and support, as they made the stay of our family an excellent moment full of a lot of vivid memories. their work started well before our arrival as we communicated through whatsapp as soon as i had reserved our rooms, and this proved very efficient in enabing me to plan ahead and reserve tickets for shows , as well as helped me save time during my stay as we received updates from the concierge team when we were moving between our activities. i since a long time have been a great admirer of concierges and of their knowledge of their city , this time i realized all the added value such a knowledge provides your guests with. great service, great hotel, my favourite brand. kind regards Laurent

My husband and I have had the pleasure of being regular guests at Mandarin Oriental hotels around the world, from Istanbul to Luzern and from Hong Kong to Guangzhou. We have always appreciated the exceptional care shown to our family during our stays. However, I must say that the hospitality and comfort we experienced at Mandarin Oriental Hyde Park truly elevate the standard in the hotel industry to an entirely new level. Words cannot fully capture the array of emotions we felt during our visit, but let me share a few highlights. From the moment the bellboy opened our car door with a warm “Good afternoon, beautiful people,” we knew we were in for something special. The exceptional service from the concierge and reception desk set the tone for an unforgettable experience. Each meal we enjoyed was a culinary delight, and the housekeeping team was incredibly attentive and helpful, ensuring our comfort at every turn. The royal hospitality extended by the Butler team made us feel like cherished guests, and every Butler’s team member, without exception, went the extra mile to ensure we felt truly special. You exceeded all our expectations in every aspect, and for that, we are immensely grateful. Bravo to the entire team at Mandarin Oriental Hyde Park! Thank you for creating such a memorable and luxurious experience for us. We look forward to our next visit!

Fantastic hotel in a great location, stunning decor throughout the property. The smell and ambience when you enter the building is an absolute joy and must be experienced to understand what I am trying to explain. Looking forward to my next stay at MO Hyde Park late 2025

We stayed at the Mandarin Oriental Hyde Park for a romantic night as a couple. It was the most special stay. The staff went above and beyond to make us feel seen and special. They were extremely attentive, friendly and accommodating. We had the Oriental Qi spa treatment, which was instantly relaxing and pampering. We also had the ala carte menu at Dinner by Heston which was 10/10. Everything about our stay was incredible. No element can be faulted.

Service was All over the place! One insistent a day to frustrate us or make us laugh ! bad service hidden under a smile fake interest and politeness that is in your face for no reason ! No place to have coffee as a resident as the coffee area was always provoked by outside guests ! Had bad experience at breakfast, incident upon arrival , and final incident my last day This is not my norm And is also my first trip advisor review in any way