The May Fair Hotel

Nice service, kind people, good location Thanks to miss MARA for her kindness and the luggage service men

I had an incredible stay at The May Fair in London. From the moment I arrived, the service was top-notch. The staff were all wonderful—very attentive and welcoming throughout my visit. Special shout-out to the concierge desk. A big thank you to Roland at reception—he was incredibly accommodating, super sweet, and truly went out of his way to make my stay comfortable. It’s rare to come across such genuine hospitality. And I can’t forget Charlie and Luca at the bar—two of the friendliest, most genuine bartenders I’ve ever met. Their energy, humor, and great conversation made my evenings unforgettable. I honestly feel like I’ve made two new lifelong friends. The hotel itself is beautiful and in a fantastic location, perfect for exploring everything London has to offer. I highly recommend The May Fair and will definitely be back.

had a wonderful stay at this hotel. From the moment I arrived, the staff made me feel welcome and taken care of. The hotel itself is very clean, modern, and located in a convenient area. The room was spacious, well-decorated, and had all the amenities I needed. The housekeeping team did a great job keeping everything spotless during my stay. What really made my experience special was the outstanding service from the staff. Everyone was friendly, professional, and always ready to help. I would like to give a special mention to Mia and Claudia — they were both amazing. Mia, the hotel manager, was incredibly helpful and kind. She personally assisted me with my room and made sure everything was perfect. Her professionalism and warm attitude made a big difference. Claudia also went above and beyond to ensure I was comfortable throughout my stay. Her attention to detail and friendly approach made me feel truly valued. I highly recommend this hotel to anyone traveling solo or with others. It’s not just a place to stay, but a place where you feel genuinely cared for. Thank you to all the team, and especially to Mia and Claudia, for making my trip so pleasant. I will definitely be back!

I’ve been staying at The Mayfair regularly since 2018, mainly for its great location and service. Unfortunately, this recent visit may be my last. Upon check-in, I was met with a surprisingly rude attitude from the front desk clerk. I mentioned that I was a frequent guest, but it was met with indifference. It set the tone for what turned out to be a disappointing stay. The room itself didn’t meet expectations—particularly the bathroom, which was not clean. On top of that, the power outlets near the washroom didn’t work. For the premium price, the quality and experience simply weren’t there this time. Sad to say, but The Mayfair has lost the charm and service that once made it my go-to in London.

Stayed here last week for a work event with my husband. Hotel lobby was beautiful, check in was swift. And the bar and staff down in the bar area were so lovely and welcoming. Manager in the bar made sure when we got back late we could order some food! The downside to the hotel was our room was just ok, a strong smell and was along a corridor with refurbishment work on, so the carpet was very dirty and it wasn’t great to walk in my nice shoes on. Plus in the morning it started again very early so wasn’t very relaxing along with housekeeper knocking constantly - we have rebooked again for next week for another stay so I decided to message the hotel and ask for a room away from the refurbishment and was a bit disappointed with the response which said they had noted my requested and will try and accommodate it. So we are hoping that we get a quieter room this stay to enjoy the room a bit more.