The Milestone Hotel

I absolutely loved my stay at the Milestone Hotel. This was the most luxurious and pampered hotel experience we could have asked for staying in London. The location is excellent, being close to a Tube stop and also right next to Hyde Park and Kensington Palace. Walking around the neighborhood was so enjoyable. What really "sings" about this hotel is the staff and how well they take care of you and take pride in their service. Housekeeping was wonderful and the concierge was so helpful, especially calling us taxis to get to shows on the West End or to our train station. We had daily breakfast here and it was delicious and had so much variety and we also had high tea and dinner here. The value of our booking was so worth it. I also would recommend the on site bar - it was so intimate and fun and the drinks were delicious. A worthwhile stay and blew our expectations out of the water.

We are staying here for a few days and so far it’s a very nice hotel , the bathroom is delightful and the water pressure is fantastic,most powerful rain shower I have ever seen, the staff are magnificent five stars to them , breakfast is more relaxed and you order from a menu card everything is there and really nice quality.If you like a colder room the aircon goes down to 16 degrees, overall the nicest place yet.

Stayed at the Milestone hotel Kensington fabulous room excellent service an food was incredible we were at the Albert Hall and the hotel was within easy walking distance which made it a very enjoyable stay . We would stay here again when we visit the Albert Hall again

I put in a lot of time researching hotels for an anniversary trip with my wife. When I saw the reviews on TripAdvisor and other places for The Milestone I thought it was too good to be true. In fact, reading the reviews made my expectations so I high I thought I could only be letdown when I arrived. That was definitely not the case. The truth is, most 5 star hotels are nicely furnished with all the amenities and quality products. What sets the best ones apart are the people and service. From the moment we arrived and were greeted by Steven to the time we checked out, we were made to feel like the only guests at the hotel. Without spoiling anything, the staff made sure to highlight our special occasion throughout the stay with little happies and gestures along the way. The breakfast far exceeded any I have ever had at a hotel. It was truly an experience in itself. Luis and Jaymin made sure each breakfast started the day on a high note and were always happy to send us on our way with a latte for takeaway. For any future travels I will always look to see if Red Carnation (the owner) has another property at that location we can book. I don't see how any other hotel could ever exceed our experience at The Milestone. Do yourself a favor and book this hotel immediately!

The room and service there is not a problem if you can see through the outdated decor etc. what is really appalling is the bar and evening meal service. Cold food, waiting to be served even after pinging the bloody bell. Ordering food and being told 30 minutes later we don’t have it because there’s a party in the other part of the restaurant. There’s so much more they could improve on but hey for £68 you roll your dice.