Radisson Blu Edwardian Mercer Street Hotel

We booked through Raddison blu reservations on the phone to secure a good room and asked for a twin bed for me and my daughter. When we got there we got told we had a double bed and upgraded to a king room with a king double bed. We said we didn’t book a double bed we wanted twin and it was implied we had booked wrong even though someone from raddison blu did our booking ? Staff attempted to help but weren’t the best with customer service making a scene of the situation but we were assured the double could turn into two singles. When we returned in the evening the bed was the same so we had to tell them again that it was still not twin beds so they said they would add another bed to the room. The bed wheeled in was not short of a camp bed on the floor . Not happy as their booking error was not rectified and we didn’t get the room we booked 👍 Ruined our trip to London

Just back from a 2 night stay just before Christmas. With this hotel it’s all about the location for shopping, shows and restaurants. Everything is right outside the door and despite this, the nights are quite quiet. We ate in Monmouth Kitchen one of the nights and it’s a great spot for pre-theatre food - fast, tasty sharing plates, great cocktails and buzzing atmosphere. The only 2 slight negatives are: - the hairdryer in the room, which bizarrely is tethered inside the wardrobe so you have to crouch half inside it and hold the button continuously to dry hair. - the price (£500 per night) is more in line with a high-end luxury hotel. Radisson is very nice, but doesn’t have the touches (concierge, luxury room/products…) that warrant this price. But overall a really good hotel in an excellent location.

The room smelled of mildew, and the blankets were dirty. There was a 30-minute line for breakfast, and the front desk staff was extremely impolite. When we complained about a service that was not available, they literally said, 'If you want, you can leave the hotel right now.' I asked for the manager three times, but he was always off duty. The location was the only positive thing. In my opinion and experience, price is too high for such an unorganized hotel."

Charged for services not provided and still haven’t refunded the full cost charged. The hotel has clean, tidy and well positioned. I’ve stayed before and it’s perfectly fine. The issue I had on this visit was I paid for a birthday package for my wife. This was meant to be balloons and a cake on arrival. It wasn’t there when we arrived, I tried contacting reception but no-one ever answers the phone. In the end I emailed and 24 hours later they responded saying sorry, we forgot. Offered a refund and still wanted to deliver the balloons etc. I declined the offer of the balloons as the moment had gone, but they still did it. No drama. They offered free breakfast, but we like to eat out in London. The refund came for £30 not the full £40 and I’ve been chasing for the remaining £10, which was ‘tax’. The hotel is great, but the customer service experienced on this visit and subsequent emails wasn’t good enough. Really disappointed and it put a dent in a good few days away.

Wonderful 2 night stay for my 50th birthday. Ed and George arranged balloons, flowers and fizz to be in our room on arrival. Location is excellent, good nights sleep and very good breakfast. Will definitely be back for another stay here. Thank you so much Ed.