The Savoy

Having visited for an afternoon tea in 2022 I decided to book The Savoy for my wife’s birthday last weekend. From start to finish the visit was perfect. The doorman took our car keys and the experience began. Reception were helpful and knowledgeable, they managed to get us a room early which made the experience all the better. The room was spotless and comfortable with all the usual facilities and a free mini bar. We used the pool and sauna a couple of times and the staff there were welcoming. We used the American Bar and The River Restaurant for dinner and breakfast, these were faultless and the food excellent. Thank you for making my wife’s birthday all the more enjoyable and really getting us into the festive spirit. We’ll be back!!

3 Afternoon teas for 414£ in the new refurbished Gallery on Décembre 10th. The place was much nicer before !!! We went 3 times for Afternoon tea in December 2017, 2019 and 2021. The 3 champagne glasses where not filled the same manner. My tea was spilled on the table cloth (picture) which didn't bother the waitres and tea was floating all over in my cup. She wasn't even able to use the strainer correctly. THIS IS ENGLAND IN THE SAVOY !!! All our scoons where DRY. The pâtisserie BOF to heavy, to sweet. I ask the waiter in the beginning, if we could have the Afternoon tea without the sweets and was told it would be the same price !!! The piano player didn't play any christmas music !!? FOR SURE NEXT YEAR WE WILL GO BACK TO THE RITZ LONDON WHERE WE WENT IN 2023 AND 2022. They have a great Christmas décoration and live Christmas music.

Very efficient and welcoming Hotel reception staff, well informed and couldn’t do anymore. Booked us into several of the bars for Saturday evening, both the Beaufort and American bars were classy places with attention to detail, friendly engaging staff, a brilliant night with friends before and after a fantastic evening in the Savoy grill. Breakfast in the River Restaurant was excellent and our young waiter was a pleasure to chat too. Why this doesn’t receive a five star ⭐️ review is we had shocking service in the Gallery restaurant, we waited 30 minutes to get a drink despite lots of staff standing around chatting, the Maitre D’ whilst pleasant was clueless. I ordered the prawn pasta dish and I asked the staff if they have any Parmesan and a black pepper mill to be told I’ll check with the kitchen for Parmesan but the pepper mill is broken, these are the very basic things in a restaurant so there is a big training need here, it wouldn’t happen if it carried the “Ramsey brand”. Lastly the room attendants were fantastic so thank you. Don’t forget you’re paying near on a thousand pound a night at this time of year so service should match the price. I got the impression that this restaurant churns out thousands of afternoon teas for non residents and they are overlooking the difference between a good stay and exceptional 5 star stay, this happens if you take your eye off the ball.

We thought we wood return after not visiting for a few years, usually go to The Ritz Christmas decorations a bit OTT Room nice if a bit small, bath difficult to get out off as it’s also small! Appreciated the free mini bar and also tea and coffee facility Breakfast was nice , sausage very good, toast poor as it didn’t seem toasted! Overall I can only rate our experience as average, it’s just not as good as The Ritz which is a great 5 star experience, sorry

We had an Afternoon High Tea on Saturday 14th December. The whole experience was very enjoyable and even more so due to the attention we received throughout from our table waitress, Emma. There was plenty of food and Emma was charismatic and attentive through the afternoon.