The Savoy

Hasn’t lost any of its quality and charm. Great stay with my wife to celebrate me still being around. In particular Ben on front desk was great ( in fairness all the team were amazing). Reading Room lovely for a quiet flute of bubbles or coffee. Red Elevator is still working!

I booked two nights at The Savoy as a treat for my birthday, staying in room 749 which is a Superior Queen room with a view over the driveway/approach from The Strand. Overall I had a lovely time. The staff were friendly (Arthur who checked me in on Friday was especially helpful and polite), the room was a good size with great amenities, complimentary mini bar, comfortable linens, lovely fully equipped bathroom - but there’s a handful of things I expected to be better given the hotel reputation and the price tag; - the TV in the room is lower spec than expected, there’s no streaming apps or playback services and the cast function for sharing from my phone didn’t work. I didn’t expect to have to use my little phone screen to catch up on The Traitors whilst staying at a 5* hotel. For comparison Premier Inns have streaming app access on their in-room TVs. - The room service dinner and breakfast weren’t mind blowing, small expensive portions and not very flavourful. The £5 room delivery fee is crazy especially considering the price of the food. It’s cheaper to get a deliveroo from 5 miles away than it is to get hotel food from 3 floors below. With the service charge on top as well, it feels like an unnecessary charge. - The staff member who came to collect my room service dinner trolley around 23:15 on Friday night didn’t know how to collapse it, so he left and said someone from the room service team would be up in 2 mins to help. 30 mins went by and no one came so I collapsed it myself and left it outside the door so that I could get to bed. The trolley was still there in the morning so it seems no-one came at all. - The napkins on the breakfast room service were stained. - No toilet brush in the room bathroom. - Everything was set up for two ie room service, turndown, and I was staying alone. This didn’t feel particularly attentive. While I’m content travelling alone someone else might have found it upsetting to be presented with a set up for two as a solo person. For the price paid I did expect to be fully satisfied, and unfortunately I wasn’t on this occasion. Whilst it was a nice experience I probably will not be returning.

Really enjoyed the stay, staff were great especially Ben, who was an absolute delight.Loved a couple of hours in the American Bar, our room was lovely and so quiet, not a great view. Breakfast was a little disappointing, not piping hot, my bacon looked terrible, but again the staff were superb. Shame about the breakfast but staff took it up a notch.

I have been staying at the Savoy for over 30 years. I stopped staying here about 10 years or so ago after their transition to Fairmont as I found that their service in general became rather ordinary like what you may expect at a chain marriott type hotel. At this visit I was especially pleased with the concierge, Jonathan, who was able to procure tickets for me to the sold out “Monet in London” exhibit at the last minute. I really enjoyed my very bright river front room facing the scenes Monet had painted decades ago. My late night dinner after the Opera at the Gordon Ramsey Savoy Grill was simply divine. One area of improvement I would recommend to the hotel is to better train their checkin staff. I found that they lacked even very basic information like answering what services the butler I had been assigned provided. I realize that they are not the concierge, but not knowing simple things like location of the National Gallery, that is quite unacceptable since it is practically a couple of blocks away.

I spend a 2 night stay at the Savoy to celebrate my wife’s birthday, the hotel staff and facilities are excellent and we thoroughly enjoyed our stay. I highly recommend the Arnold Bennet omelette for breakfast, very tasty The only gripe that we had with our stay is the in room toiletries, they are limited to shower hell and conditioner, and unlike other 5 star hotels we have stayed in around the world they are kept in ‘captive dispensers’ like a Travel Lodge instead of individual bottles, which we felt was not in keeping with a 5 star hotel. We will gladly recommend this hotel, it is very well located and extremely convenient to walk to most if not all Theatres