Shangri-La The Shard, London

The Shangri-La's exceptional service was evident throughout the property. Staff were attentive and accommodating, ensuring that our needs were met with efficiency and warmth. Guests can also indulge in the Sky Pool and Sky Sauna on the 52nd floor. The infinity-style pool offers a serene swimming experience amidst the clouds, while the adjacent sauna provides relaxation with a view. Access to these facilities is complimentary for hotel guests, though booking a time slot is recommended due to limited space.

Always a premium experience staying at Shangri-La Hotels. Enjoyed the quality of the staff, personalized experience and the amazing view from the room. Good size room, super clean, nicely decorated, quiet. Breakfast was also appreciated, including the usual Shangri-La asian touch.

I travelled to the Shangri-La The Shard, London to celebrate my birthday with a friend last week it was one of the best hotel stays, I've ever had. The staff are warm and friendly while being professional at all times and anything you need wellbeing too small or too large they will do for you. The rooms are spectacular, the best views of London. The swimming pool on the 53rd floor was outstanding. You could see all over London while having a swim. The breakfast was also outstanding the quality of the food was excellent and the staff were friendly and professional. If you want a really good time in London at an exceptional hotel, then the Shangri-La The Shard is the place

We stayed at the Shangrl-La in January 2025, for a birthday treat and were not disappointed. From our arrival, right up until the moment we left, the whole experience was faultless. Every member of the staff went beyond our expectations and made our all too brief stay an unforgettable experience. Everything was perfect from the moment we arrived to the moment we left. All the hotel staff were wonderful, and clearly take great pride in their roles and in the hotel itself. It seemed that all of the front desk, restaurant and the housekeeping staff knew it was my birthday, and went out of their way to make our stay special; a special thanks to the housekeepers sprang a little surprise on us to help us celebrate...somewhat hilarious and something that we'll cherish for a very long time. The room was perfect, with fabulous views over London and every aspect of it was without doubt, better than any other hotel we've stayed in. The bed was a super king size in our room; the most comfortable (and biggest!) bed we've ever slept in! There were some small but simple touches some of which we've never seen in any other hotel which added something extra to the whole experience (e.g. binoculars so that we could take in the wonderful view from the 50th floor). We dined at the Ting restaurant, and that was amazing. The very friendly staff went out of their way to ensure that this was a wonderful experience, and it was definitely one that we will never forget. The food was fantastic, perfectly prepared and beautifully presented with great pride. We chose to drive to the hotel and 'valet' the car rather than find somewhere to park. Very easy and convenient. I'd recommend that not only for the convenience, but also the cost is not much more than parking in a public carpark. We are already planning a return to the hotel. A fabulous experience in what is now our favourite hotel world wide.

With an impressive overall rating, this hotel has left a lasting impression on its guests, who have praised its exceptional value and top-notch service. We can only recommend this place; the apartment is spacious, nicely decorated, and very comfortable.