Shangri-La The Shard, London

I don't know where to start with how awful my experience was staying here. Firstly I want to advise that despite paying for an upgraded suite, a sink was BLOCKED with dirty water in our suite, it was absolutely disgusting and unacceptable, I wouldn't expect this from a budget hotel let alone a suite at the Shangri-La, it is so unhygienic that this was left for us. I booked this for my partners 60th very far in advance. I arranged to upgrade our suite to an even better one as it was a very special occasion, I never received any confirmation of the upgrades. I then received an email asking if I wanted to upgrade despite organising it months before, this caused me stress because it was the week before our stay and I had organised this upgrade in September (3-4 months before our stay.) I then called and emailed several times to find out what was going on and it took a while for anyone to come back to me, I had to chase and chase for someone to respond, when I did get a response... I still didn't get the confirmation of the upgrade confirmation and had to request again and again for this to be confirmed. Confirmation of booking and changes to said booking is the most basic standard to expect in this day and age. The communication was terrible. I am a disabled and very unwell woman, I have 2 chronic diseases that are triggered by stress and instead of having the most wonderful and memorable 60th for my boyfriend, we had a very disappointing and stressful one. Memorable for all the wrong reasons. For the cost of ANY room at this hotel I expected so much more, would not recommend staying here, so many beautiful hotels in London for a much better experience, I wish we had stayed somewhere else. I paid £45 pounds for a birthday cake which NEVER arrived, we ended up feeling so deflated by the end of the night as I had tried so hard to organise things to be perfect for this very special occasion. The communication was terrible, I had to chase and chase for a response at times I was eventually offered SOME discount off my stay, it was not good enough. The sink was blocked with feral, dirty water that was there when we arrived so left from the last guest. I am baffled that this was not cleaned.

As a former resident of London, I watched as the Shard was built and visited Ting & Gong for various social events. Upon returning to London for our anniversary, there was only one, truly magical place to stay among the clouds. The Shangri-La at the Shard offers remarkable, personalized service from beautiful rooms, a pillows menu and a sumptuous mattress. I was incredibly impressed by the attention to detail and attentiveness of all staff. Not only do I recommend this excellent hotel to anyone visiting London but I am already planning my return.

We stayed at the hotel for my husbands 65th birthday.Wow was it a memorable stay from the moment we checked in where my husband was wished a really happy birthday ,arriving in the room to an afternoon tea and wine and a birthday card.Windows were wishing him an amazing stay.Had drinks in Gong and were given a great table and attentive very personal service and again birthday greetings. On returning after dinner the room had rose petals and a birthday gift of Shangr La products for my husband.The celebrations continued at Breakfast when the supervisor came and wishes him a happy birthday weekend and pit a fruit platter with a chocolate tally birthday We could not have had a better stay or such amazing service anywhere else

Had a lovely stay, the views of the bedrooms was beautiful, of course the food was lovely as always i definitely recommend the oblix, loved the breakfast we got all you can eat which was worth it, the pool and spa was amazing, I would deffo come back again.

What an incredible experience. From the moment we checked in to the minute we checked out the service was amazing. Definitely recommend visiting Gong and Ting. Food was great in both places and the view from Gong at night is awesome. My wife and I's new favorite hotel in the city.