St. James' Court, A Taj Hotel

Booked this with another site as I was attending a function just around the corner at another hotel, £300 for 1 night on my own. What a disaster ! Arrived at 5.10pm, my function was 6.30pm but just a five minute walk. Room was lovely, no view at all, but when I turned on the water to have a shower, the shower went everywhere! Including bath mat and a towel over the bath ? Not too easy to navigate this shower, and it was facing outwards so floor and towels got soaked. I could not reach the shower head to bring it down so I phoned housekeeping and they said it would be put down as emergency! After 10 minutes NO ONE ! So I phoned again. Time was getting on so I had to just get dressed without a shower, then as I was ready to leave an engineer arrived, so it took 1hr and 10 minutes for the engineer to come ! He put a new shower head on and brought it down to appropriate height. Before he left he said he would get housekeeping to bring a bath mat and towels (as these got soaked) came home at midnight no bath mat and towels had been left and the room was freezing. Tried to put air conditioner on to heat the room but nothing happened, and radiator in the bathroom did not work. Tried to get WiFi also and could not get it. I went for breakfast at 9am, only to be asked would I go to the Hampton for breakfast as they were busy ??? She said “is that ok, my colleague will take you” don’t know where the Hampton was and I did not want to know. I said NO so I was taken to a table, where I had cereal and coffee ! I just feel I was not treated the same as people who booked direct with the hotel ! Disgrace for £300 !

This was an outstanding facility. Gracious and helpful. Clean hotel. Friendly staff. We will absolutely use this hotel in future travels. Thank you for making our 1st Mother/Daughter trip to London a memorable one. Kelly McBride Young Bloomsburg Pennsylvania USA

The suite was just average, cable didn’t often work, had to reset the cable box everytime we turned the tv on. Carpet was old, stained. Toilet would take 2-3 tries each time to actually flush. Was charged a service fee of over £100 at checkout when I paid the balance when I checked in and didn’t use any amenities such as breakfast at the hotel. Was overpriced for the quality of the suite.

The rooms are very outdated and had stains on the walls and baseboards. We had to call a plumber twice to fix the toilet as it would not flush. The elevator has been out for two months and we were on the 4th floor. We had to wait multiple times or take the stairs. I would not stay at this hotel again and I would not recommend it to friends.

Disappointing. No lift working, place seemed out of sorts. Felt more like 2 star hotel versus a very good 4 star hotel experience in the past. Had to use back service stairs for most of the days at the hotels. Hallway had laundry dumped in it on several days during visit.