St. Pancras Renaissance Hotel London

I brought my father down to stay at the St Pancras Renaissance Hotel in order to visit family near London. It was a lovely break away from home and we felt very welcome and comfortable the whole weekend. Due to my status we were upgraded to a junior suite which was perfect. I was able to show my dad the older part of the building and we were able to take advantage of the Chambers Club for the first time which was very much appreciated. The room was comfortable and they were able to change the King bed into two singles for us. The room was well appointed and clean. I also felt the sound proofing worked well and it did dampen the noise from outside. We rarely heard or saw anyone in the chambers suites side of the hotel which helped add to the relaxed atmosphere. All the staff we encountered were lovely and helpful. Even when I had to phone guest services before and after my trip, the issues I had were resolved quickly. Someone even helped us take out luggage to the train station when we checked out - absolutely lovely service. I can’t wait to visit again!

AVOID! MICE INFESTATION & FOOD POISONING NIGHTMARE! This "5-star" establishment is a disgrace. Prepare for a rodent-infested hellhole and potential illness. My experience was utterly appalling. Upon arrival, I settled into the main lounge for a cocktail. Within minutes, mice were scurrying around my feet. Plural. Not a typo. Mice. I alerted the staff, who were shockingly unfazed, practically shrugging and confirming, "Yes, we know there are mice." A manager at the front desk was equally dismissive, and then, to add insult to injury, a man arrived with a bucket, asking me to point out where I saw the mice. As if I were l pest control! As a solo female traveler, I felt trapped and unsafe. Finding alternative accommodation at 10 PM was not an option, so I endured a sleepless night on the 6th floor, praying the rodents hadn't mastered the lifts. My ordeal didn't end there. The next day, I became violently ill, undoubtedly from the food I consumed in their restaurant. The connection is clear: mice roaming freely in food preparation areas = serious health hazard. The hotel's response? A pathetic display of non-accountability. They readily admit to the mice problem, claiming they "deal with it each evening." This is not "dealing with it." This is gross negligence. This is NOT a 5-star experience. This is a health and safety disaster. If you value your well-being, AVOID this hotel at all costs. You've been warned.

We stayed for Valentine's and had the most wonderful experience. The leadership team manage a motivated group of staff with all exceeding our expectations! Ed White, along with Ankur Bakshi and the entire Guest Experience team from check in to The Chambers Lounge to The Booking Office to the rooms team cannot be faulted. We will definitely be back sooner rather than later

Such a gorgeous place and the perfect London rendezvous for meeting friends. We met at The Hansom for a lovely light lunch (great food & service and THE BEST vegan hot chocolate ever!) and we left happy, and just a short while later I was contacted as I had left my debit card there. Great service that they contacted me so fast so I could pop back and get it quickly. We've been to The Hansom a few times and we are going to head to Booking Office 1869 as it looks so gorgeous! Highly recommended. Staff are fabulous. Location and venue is quite breathtaking.

I cannot thank the team at the St. Pancras hotel enough for the wonderful stay we had with them. Even though it was only for one night, Laura V. and her team excelled at delivering the most welcoming service I have had the pleasure of experiencing. Champagne when you check in, great luggage service and we were so lucky to get an upgrade to a junior suite which was a truly remarkable room. Best sleep I have had in a long time and the only sad part is that I did not want to leave. I have stayed at fantastic hotels in North America but this old world gem outpaces them all and is truly amazing. We barely scratched the surface of this charming hotel but all of the staff make you feel at home and are warm and friendly. The location is perfect and you are central to everything. Ignore the price of the room because the ease, convenience and the VIP treatment you receive is frankly priceless and makes for an unforgettable experience. What a great way to begin and end our trip to London and I am already planning our next stay. Thank you Laura - I know we are going to talk about our stay for a long time! Cheers Matt & Felice.