The Stratford Hotel

Great room, very spacious and clean. The bed and pillows were super soft and comfortable. The reception staff were polite and helpful. Loved the discount that came with being a repeat customer. I had a nice and quiet stay and looking forward to going back soon.

Expectations 10/10 Reality 5/10 The pictures make it look like it’s a hotel picked straight out of Dubai. The hotel claims it has parking on the door step , in which it pretty much does, the price is advertised £8 per day, but on the weekends it £20 per day more or less (event days) We was excited to go on the infinity bar , balcony . And was told it was closed and not actually being used anymore. There are tonnes of photos of this on their website which makes it look elegant. We paid an upgrade to the ‘larger room’ which we assumed may have a bath / decorated room as you see in the lovely pictures on the website , but instead was just a accessible shower with a seat. The rooms had no complimentary water , in which even much more basic hotels have . We had to go downstairs to order a bottle of water to take up , which is not ideal when it was horrendously busy . This hotel sort of shares its reception hotel area with a bar. When I got back up I realised there was no glasses , so I had to go back down! Only to be told (they’re tucked away in one of the cupboards)! We didn’t know about the deposit charge of £50 , which wasn’t a problem on the day. But for some people whom has limited income , or absolutely not interested in using the minibar , there is pointless . Meant there was no chance of a speedy check out in the morning. When I did receive the refund . I was only refunded £46 , which I thought maybe they’ve charged me for something in the minibar. Only £4 I know , but I called to query , just in principle , and they said , the £4 was a service charge for using the hotel. (New one to me) The website also shows lovely views of London , which we was put on the side showing the train station . Even know we’d asked if we could have a nice view / higher . We’d paid for the ‘better room’. Albeit wasn’t a lot more expensive. The young lad , with cornrows on reception was very nice. I didn’t catch his name. Certainly lead customer service as an example to others. Also another really young lad who worked in the bar area / waiter area . Was as well .

Perfect venue for BBA Voyage experience! Staff friendly and helpful and the hotel is immaculate and welcoming; rooms excellent and the food was very nice, especially breakfast. We shall return!! :) The transfer service was worth including in the package as made the journey to and from he Abba venue very easy.

Great hotel and location, outstanding staff and customer service. I am definitely coming back here. Tube station in walking distance. You can reach anywhere in central London withing 15-20 minutes. Westfield shopping mall in right next to it.

We stayed at The Stratford as part of our trip to see ABBA Voyage. The provided a package for us that included taxi drop off and pick up, bed & breakfast and late checkout. It was worth every penny. Thank you 🙏. It’s location was perfect, just across the road from the train station and a few yards from the Westfield Shopping Mall ( unbeknown to us 😊)