Taj 51 Buckingham Gate Suites and Residences

First, I’d like to say that most of the staff were amazing. We felt very welcomed and taken care of for most of our stay. They even upgraded us to a beautiful one bedroom suite with a view to die for. It was my husband’s birthday and they were very sweet and sent cake and champagne up for us. The location cannot be beat and is wonderful as well. The reason for three stars was the breakfast buffet. I understand that there are plenty of Indian celebrities staying at the hotel and dining at the buffet breakfast restaurant but that doesn’t mean that you treat others like they don’t matter and with disrespect. The waitress basically ignored us while fawning over someone who I guess was an Indian celebrity, bringing him cupcakes, coffee, etc, etc. and then requesting a photo (which her manger took). I mean, talk about heights of unprofessionalism. Not only did her manager allow it, she took the photo. Unbelievable. While my husband and I sat there for twenty minutes waiting for our coffee and water. The third time I asked her for water, she gave me a dirty look and just walked away. I understand this is an Indian hotel and god knows we as Indians love to fawn over so called famous people but come on. We chose to eat breakfast in the private restaurant for the next few days of our stay. I can definitely say that we weren’t the only people being doled out this lesser than treatment at the buffet restaurant. The dine in restaurant in the suites wing was lovely and we felt very well taken care of. If you are going to hire Indian staff please train them to treat everyone equally and be professional. I’ve take about a year to write this review, initially, I wasn’t going to write anything because of how well we were taken care of otherwise. But this aspect of our stay has stuck with me for almost a year now and I felt I had to write a review. The suite itself was gorgeous and we hope to make it our regular place of stay when we visit the UK.

I recently had a short albeit brilliant stay at Taj 51 BUCKINGHAM Gate - with some of the best staff that I’ve encountered in all these years. It’s very rare to meet so many warm, efficient and wonderful people under the same roof. Kudos to the team at T51.

It’s an outstanding place to stay while traveling, with an exceptional standard of Indian food at their restaurant. I highly recommend the Dahi Puri, it’s so good that I return specifically for it. Definitely an experience not to be missed :)

I was booked into the afternoon tea as a 60th birthday treat from my in laws. It was my 3 rd visit to the hotel. My family member who booked it booked the jasmine afternoon tea and wanted the Indian afternoon tea by mistake. She said it wasn’t well annotated on the website the staff were so accommodating to bring some Indian treats too. It was cold by the window and Ishkhra turned the air conditioning off immediately very accommodating waitress. She organised the extra treats from the Indian menu. It was a lovely afternoon they brought me a cake with a candle. Thanks Sakriti , Kyle to great service . The staff were fabulous.

Our stay at the Taj 51 was perfect. Our room in Falconers felt like home. Every staff member we encountered demonstrated care and service. And we could easily walk to Buckingham Palace, Westminster Abbey, Parliament, Trafalgar Square, Victoria Station, and Piccadilly. And special shout-outs to Vasi, Zuzana, and Kalman, for great service above and beyond.