Town Hall Hotel

I had an absolutely wonderful stay at this hotel! The building is stunning, both inside and out. It’s incredibly well-maintained and beautifully designed, with attention to every detail. The rooms are spacious, very clean, and comfortable, making it a perfect place to relax. The hotel is also conveniently located close to the city center (subway), which made exploring the area so easy and enjoyable. The staff is simply amazing! Everyone was so friendly and went above and beyond to ensure every need was met. I was particularly impressed that they addressed me by my first name throughout my stay – it made me feel very welcomed and valued. The warm greeting upon my arrival at the reception was a lovely touch, and the breakfast was outstanding. It was, without a doubt, the best English breakfast I’ve ever had! I truly enjoyed every moment of my stay and highly recommend this hotel to anyone looking for a comfortable, welcoming, and beautiful place to stay.

I recently stayed at this hotel, and it was an overall disappointing experience. The room was tired and in desperate need of an update. The lock on the door was broken, and the bed was extremely uncomfortable. The biggest issue was discovering a lipstick stain on a water bottle in the refrigerator, which was both disgusting and unsettling. While compensation was eventually offered, no one communicated this to us until I called the next morning to change our reservation. Only then did the manager mention the offer of breakfast. The lack of cleanliness and poor communication made this stay frustrating and unappealing.

Room was decent, staff was nice. Location of room, horrendous. In the back corner, facing what I assume are apartments and dumpsters. Constantly banging late into the night. If you want a peaceful hotel this is not it. Made me uneasy and uncomfortable. Do not recommend.

This is one of most charming hotels in London, with lots of old school character and warmth. The rooms are delightfully decorated and the hotel itself is conveniently located less than five minutes away from the Bethnal Green tube station. Recommended for both a solo stay and a couple's getaway.

Terrible service, they really need to work on training their front desk people to try and meet the style and quality of the hotel. Location is decent if you are staying in east london, did not go to the restaurant or bar. Such a disappointing experience.