Flemings Mayfair Hotel

I had an exceptional experience at Flemings Mayfair – it’s rare to find such outstanding service at a hotel. Everything was perfect: the room was superb, and the basement bar had the loveliest staff and the most delicious cocktails. All the staff were incredibly friendly and welcoming, always with a smile. There was absolutely nothing missing. I’m already planning to return next year with my family, no doubt about that.

Our stay at Flemings Mayfair was a major contrast to the luxurious experience we anticipated from a 5-star hotel, and was a big letdown. While the location was very convenient, the quality of service and accommodations fell far short of expectations. From the beginning, we felt undervalued and maybe even "punished" as Diamond Hilton Honors members using points towards our stay. Despite the hotel being a part of the Hilton family, we were treated differently from guests who had booked without using points. Upon check in, we asked if we could get an upgrade based on our diamond status and was told that there was no availability but the next time we were in the lobby, a letter explicitly stated that our Hilton status and benefits would not be fully honored, which was both surprising and disappointing. The concierge staff was particularly rude and unhelpful, making us feel bad that we were staying as a Hilton client, further exacerbating our negative experience. We asked how to get the shuttle to the airport that was listed on the website as complimentary to only be told that this was only available to “paying” customers and not people “staying for free”. The room was incredibly small, lacking basic amenities that one would expect from a hotel of this caliber. The bed was made up of two twin mattresses pushed together, with a dip in the middle of the bed making for uncomfortable nights. The thin walls made it difficult to escape noise disturbances, and the small television offered limited entertainment options. The staff in the bar area were very friendly and helpful which was a nice breath of fresh air! While the location was a plus, it couldn’t compensate for the poor service and subpar accommodations. I would strongly advise travelers to seek accommodations that offer a higher luxury of service, especially if you are staying as a Hilton guest.

Not only that the location it top tier, but the staff is always amazing!! Led by Mr. Aman Zerrar, the team really holds high standards to every single aspect. From cleaning to accommodation and service. Been ti the hotel more than 6 times already and would most def. come again!

Comfy clean room, great service. Friendly staff. I felt safe and looked after. I went to stay for a friends 50th birthday. I didn’t have to worry about getting a taxi and also I had drinks delivered to my room and cocktails as I was getting ready. Really helpful staff.

Flemings Hotel is just a delightful stay. The staff are absolutely charming and extremely professional. The hotel itself is immaculately presented and the location is perfect for getting all around London quickly and easily. Thank you for a wonderful weekend.