Great Scotland Yard Hotel London

The Great Scotland Yard Hotel has an unbeatable location, fascinating history, and undeniable charm. It is beautifully designed, placing you in the heart of London’s past and present, just steps from Trafalgar Square and Westminster. The highlights? Ekstedt at The Yard is a Michelin-starred masterpiece, and the Sibin speakeasy delivered one of the best whisky experiences I have ever had. The lows? Service inconsistency, miscommunications, and a stay that did not quite meet Hyatt’s usual standards. A pre-paid birthday package was forgotten, then mishandled, then explained away with a flimsy excuse. The suite upgrade never materialized, and despite claims of being fully booked, the hotel never felt full. The room was small, warm, and equipped with a mini-fridge that did the exact opposite of refrigeration. When reported, staff assured me it would be fixed. It was not. No follow-up, no resolution. The hotel’s New Year’s Eve party package was confusing, with guests and staff equally unsure of what was actually included. Would I stay here again? Probably not. London has too many great Hyatt properties to justify returning to a place where service felt like an afterthought. Would I come back for Sibin and Ekstedt? Absolutely. The hotel has the potential to be extraordinary. It just needs a team that believes in it as much as I wanted to

Absolutely beautiful hotel in an amazing location. Staff were fabulous. Couldn't have been happier with my short stay and I look forward to coming back. It was my very first time in London and it made a stunning first impression. Top notch on all fronts.

Pros: 1) Staff were lovely throughout. 2) Location was good if you are focused on Big Ben, Westminster, London Eye, Whitehall, etc. It was an easy walk to several Tube stations. 3) Room was clean and beds comfortable. Cons: 1) Do not come here for a view. Our room looked onto other windows 6 feet away, even street facing rooms will not give a vista to sights. 2) Rooms are small, but this is Central London. We were neither surprised nor troubled by the size, but if you like to spread out, this is not the place for you. 3) Food and drink options are expensive. Detailed review: We were very pleased with our experience at the GSY Hotel. I booked it using Hyatt points, which were a good value given the price of similar quality hotels. The check-in process was smooth, the front desk staff very kind, and we were pleasantly surprised that our room was available when we arrived late morning after an overnight flight. We reserved a standard twin room (two twin beds), and were told at check-in we had been upgraded to a deluxe twin. I'm not clear what the upgrade entailed, but the room was small but lovely. (If you are large, or have mobility problems, or are more than two people, or have a lot of luggage, I can see this room as being too small for you.)The furniture included the two beds, a small round dining (or working) table, a club chair, a small stool, and two small night stands. There was ample storage, including a small (open) closet with hangers, several drawers, open storage, and a hidden safe. There was also a "cooling drawer," (which I think is like a fridge, but does not get as cold.) In addition to the fridge, a kettle and Nespresso machine were also present. Both tea bags and coffee pods were included and refreshed by housekeeping daily. There were bottles of still and sparkling water in the fridge drawer, as well as a few creamers. Finally, there was a hair dryer and clothes iron. The bathroom was spacious and included an integrated bidet; the shower was a large walk-in (sorry, no tub), with a hand shower and overhead rain shower; water pressure was great and hot water plentiful. In summary, great stay, incredible staff, would highly recommend.

The Great Scotland Yard is more than a former police station which maintains and preserve heritage and luxury hospitality branding. Any guest staying at this iconic property will dive into the old Stuart Dynasty who ruled Scotland & the England. The interior design and every detail of decoration are preserving a treasure of deep history and connectivity with the central area of Westminster. I would like to congratulate the hard work of the whole team of this property. They all improved a very high level of service, kindness, generosity and hospitality. Alastair and his young French colleague (I forgot his name), Disha at the reception, Alberto & his bartender team at the 40 Elephants, Olena and her breakfast team were absolutely amazing. Last but not least, the creative partnership with prisoners involved in art and craftmanship represents a visionary idea. After visiting the Parisi Udvar in Budapest, the Martinez in Cannes, both parts of the Unbound collection of Hyatt, I hereby confirm that the Great Scotland Yard is the TOP 1 property in Europe among the Unbound collection of Hyatt.

This is the worst Hyatt we have ever stayed at !! We have stayed at hyatts all over the world and this one is by far the worst ever! There is no customer service, it is about profits Only! Egocentric and rude management Unbelievable Arrogance & Disrespect! Inexperienced receptionist and rude. Absent management. Breakfast buffet is very limited and some items run out. Not hygienic, the fork is put directly on the food and guests must touch it to get the food and then put it directly back on to the food. Horribly unhygienic. The worst cappuccino coffee, its burnt coffee see photo, the cheapest ever. A Hyatt category 6 and they offer the cheapest coffee to their £600-1000 paying guests is sickening! The worst breakfast I have ever had! Room service is a Gross Mess! The burgers or club sandwich do not look or taste like a club, we received a BLOCK that was cut long ways, you cannot pick it up, falls apart and tastes disgustingly horrendous. We put it out and paid for it. Reception is always busy, no management or supervision. Mediocre housekeeping is a disaster, waiting 45 minutes to get a towel. Our experience was terrible throughout our entire stay. Would not recommend it to anyone, not even our worst enemy! . Wish we could switch hotels but we are stuck here until 1/3/25. Never again Great Scotland Yard !