Great Scotland Yard Hotel London

Excellent location with easy walking distance to many attractions. Hotel is in excellent condition, and has a tremendous history (just ask the Bellman for some highlights/history of the property). The family connecting room was perfect for our family of 3 adults. Highly recommend this property and the courteous staff.

Such a unique property with fantastic customer service. Breakfast restaurant is fabulous and a lovely bar as well as a secret speakeasy though I am not sure it was open when I was there. Rooms are small but well appointed. Front desk and door men very helpful. Location to main tourist attractions is fantastic.

This upscale boutique hotel, available through Hyatt, is a lovely and quiet haven, just off busy Whitehall. So close to major London tourist sites and very comfortable. The service was wonderful and we hated to leave. Would recommend to anyone.

Came here for the night with my daughter as we were going to see a show nearby. After previously staying in the NYX in Holborn which was amazing ! This hotel has a lot to learn. On checkin the guy wasn’t particularly friendly , went up to room and was given a accessible room ( neither of us disabled ) was told the hotel was at full capacity which I really don’t think it was , it seemed very quiet. No teas in the room , 4 tiny milks , asked for more on way out , when got back to the room still weren’t there. The phone didn’t work , so we had to ring reception via mobile phone ! The shower didn’t work ! So no shower , and then got into bed and we must have been over a generator and when you put your head on the pillow it was vibrating ! Thank god we were only there for one night .. The money the hotel is charging certainly does not meet what you get Go somewhere else in my humble opinion

Firstly, lovely bar area. That’s where it ends. I am honestly shocked at how bad this experience has been. The room we were allocated was an accessible room with red cords all over and a large black seat in the shower. Fine, I can deal with that as they were at full capacity, apparently (Although the hotel seemed dead!) I’d asked for some milk and teabags as there was only two in the room. Upon return to the hotel, there was still nothing there. The accessible shower did not provide hot water and the pressure was literally not enough to wet my arm. The phone in the room was not connected which meant I had to call to reception via my mobile. There was no engineer so it would be tomorrow to look at the shower. Not good enough when I leave then! I left the hotel for the evening and asked if a fan was possible. I was informed that would be “straight up” 30 minutes later, no fan. So I had to call the reception again by my mobile. Still also no milk or tea bags. When the “gentleman” finally arrived after a call by the mobile to reception. He handed me the fan in one hand with no communication, then a large amount of milk and teabags in the other, which quite obviously I couldn’t hold in one hand. So they fell to the floor! The service in here is appalling. For 330 per night I think it’s a extremely poor experience compared to other hotels I’ve stayed. The Resident or NYX is miles above this place and even the Premier Inn hub. Save your money and save disappointment!