Great Scotland Yard Hotel London

The Great Scotland Yard is more than a former police station which maintains and preserve heritage and luxury hospitality branding. Any guest staying at this iconic property will dive into the old Stuart Dynasty who ruled Scotland & the England. The interior design and every detail of decoration are preserving a treasure of deep history and connectivity with the central area of Westminster. I would like to congratulate the hard work of the whole team of this property. They all improved a very high level of service, kindness, generosity and hospitality. Alastair and his young French colleague (I forgot his name), Disha at the reception, Alberto & his bartender team at the 40 Elephants, Olena and her breakfast team were absolutely amazing. Last but not least, the creative partnership with prisoners involved in art and craftmanship represents a visionary idea. After visiting the Parisi Udvar in Budapest, the Martinez in Cannes, both parts of the Unbound collection of Hyatt, I hereby confirm that the Great Scotland Yard is the TOP 1 property in Europe among the Unbound collection of Hyatt.

This is the worst Hyatt we have ever stayed at !! We have stayed at hyatts all over the world and this one is by far the worst ever! There is no customer service, it is about profits Only! Egocentric and rude management Unbelievable Arrogance & Disrespect! Inexperienced receptionist and rude. Absent management. Breakfast buffet is very limited and some items run out. Not hygienic, the fork is put directly on the food and guests must touch it to get the food and then put it directly back on to the food. Horribly unhygienic. The worst cappuccino coffee, its burnt coffee see photo, the cheapest ever. A Hyatt category 6 and they offer the cheapest coffee to their £600-1000 paying guests is sickening! The worst breakfast I have ever had! Room service is a Gross Mess! The burgers or club sandwich do not look or taste like a club, we received a BLOCK that was cut long ways, you cannot pick it up, falls apart and tastes disgustingly horrendous. We put it out and paid for it. Reception is always busy, no management or supervision. Mediocre housekeeping is a disaster, waiting 45 minutes to get a towel. Our experience was terrible throughout our entire stay. Would not recommend it to anyone, not even our worst enemy! . Wish we could switch hotels but we are stuck here until 1/3/25. Never again Great Scotland Yard !

Fantastic overnight stay again at this lovely hotel. We were lucky enough to have an upgrade on our room this time which was amazing. We have stayed here a number of times now as the position is very convenient, the rooms are spacious and comfortable, the staff are so helpful and breakfast is cooked to order and delicious. It’s a really lovely hotel.

Hotel is awesome. It is cute and fun on the inside and there is so much within walking distance, one would be hard pressed to find a better location. Staff pays attention to details. Guests are made comfortable and taken care of throughout the stay. Very close to public transportation as well. We went on a casual walk and stumbled onto Buckingham Palace. I highly recommend a stay here.

A wonderful hotel. Excellent location but off the busy street so was quiet, easy walking distance to many sites. Scotland Yard history in the lobby was fun and the decor adds to this experience. Lovely bar and dining areas, food excellent and staff incredibly friendly and caring. Our room was upgraded and we were given early check in based on my Hyatt status which was very much appreciated. Will stay again!