Great Scotland Yard Hotel London

The staff and facilities are so beautiful and kind. The location is perfect for tourists! My family adored our stay. I would stay here in a heartbeat again. We had a grandma, our toddler and ourselves. We needed the extra room and they were so kind to upgrade us, without us knowing! We got to stay in the incomparable townhouse! It was a ton of stairs; nothing my bottom did not need :) But my toddler got to sleep better in her own room alone and grandma also got her own room. It really was such a dream. We cannot wait to come back!

The lack of effort to provide basic historical context to guests is unacceptable for a property of this caliber. As someone who chose the Great Scotland Yard Hotel because of its historic status, I was incredibly disappointed that I would have to pay even more for a tour.

I wished we could have stayed longer than just two nights. The location is excellent! The bed was amazing. The room was spotless and the shower was divine. We had drinks in the bar and had great service. The bartenders are skilled bartenders - appear to have years of training. All of the staff were extremely helpful.

We stayed in this hotel for four nights (2 rooms). Upon arrival with the taxi we and the taxi driver had to take out our own lugage without any help from the doormen. When we wanted to check- in there was a queue so we had to wait for 15 minutes. We arrived at 2 pm and although we booked an early check-in, one room was not ready (normal check-in 3 pm). Once we received our room keys no one escorted us to our rooms. They just showed us where we could find the elevators. The rooms are nice but not perfect. There is no possibility to use the hair dryer in the bathroom because there is no socket. There is only one glas to brush your teeth. The mini bar is not always replenished as should be. In the hotel lobby there is a very small bar that was always overcrowded so we never could have a drink there. The breakfast has very limited choice in the buffet but you can order one item per person a la carte. The staff tells you more than once that you cannot order more than one item which is very annoying. Quality of the food is good. So this five star hotel has a three star service and three star amenities.

What a magnificent location! What great dining at the hotel! What great service! What great recognition of loyalty World of Hyatt Guests! What an impressive hotel! So many examples of great hospitality that outshines and makes you want to come back! This is a 5 star luxury hotel located in historical Westminster, moments from London’s most iconic landmarks. Amazing to stroll down the Mall, Buckingham Palace, the Horse Guards, all within walking distance! My first stay but 150% not my last stay! Hyatt members, you must visit this hotel. Kudos to Cintia, Marco and Leo !!