The Ned

We loved our stay at the Ned. and couldn’t fault anything. The room is cosy, but the amenities are great, especially in the bathroom. The room was super quiet and we had a good nights sleep. The spa, location and service were great and we look forward to returning!

We went to The Parlour at The Ned for a Saturday evening meal and Black Cat Cabaret. This was such a different experience and we really enjoyed the evening. We were sat right at the front which sounds great but was a little too loud for conversation of course. That said the music was fantastic and there was an exquisite burlesque performer who made four appearances. Service was outstanding and we spent the whole evening there, right until The Black Cat Cabaret played their final number. It reminded me of an evening we had at the Blue Note Jazz Club in New York but, dare I say, better! Food was good. I’m not a fan of truffle oil so that reduced my options but my partner had steak and he said it was prepared perfectly. I had marrowbone burger and portions were generous. The Ned itself is made up of a number of restaurants and bars and they all are different and all incredibly busy - this is a very popular venue. Beautiful architecture and design throughout we will be going back to try the Mexican restaurant in the very near future. This is the place to be if you want to experience something different in beautiful surroundings, listening to good music and having excellent service. Cost? Approx £320 for the evening: 3 course meal, drinks and entertainment of course - first class entertainment I might add. You’d pay this for a meal out and then a show so it’s kind of what we expected.

Positives - the band was amazing, the decor was lovely, the cloak girls were really nice. Puds were amazing! Customer care team were lovely when I emailed a complaint. Negatives - Reception staff were not welcoming, waiting staff tried adding a £40 tip despite giving the absolute minimum service and the doors were always open making the food cold. Not good value for money at all (Neds Sunday feast)

I have been thinking very hard about whether I should be writing a public review of my experience dining at The Ned on the evening of 26 Nov 2024. The waiter that served us was rude and condescending, which had left me shaken as I felt like it was rooted in prejudice. My family (all are elderly folks) was visiting from Asia, and I was looking forward to treating them to a nice meal and experience at The Ned’s restaurant, Millie’s. We had a party of 6 people but 1 of them (my husband) was running late from work. I asked if we could order some starters while we wait for my husband, since my elderly family members have been on their feet all day and was hungry. The waiter responded in a condescending tone that the restaurant would prefer if we had all our food orders ready at once and they will not be able to put our orders in bits. I was a little surprised at this as most restaurants would welcome their guests to order as and when they’d like, with the exception of restaurants with tasting menu experiences. I had a real issue with how this message was delivered, as if this was a request demanding in nature. To put it in perspective, this was a Tuesday night so while it was busy, it shouldn’t have been too busy to accommodate orders for starters first. I decided to move past this and give them the benefit of the doubt that it was busy, but would have appreciated an explanation of why instead of being told off in that way. Lastly, the table started piling up with plates and we tried to help the waiter by moving empty plates/glasses off. This was also met by condescending response. He looked at me in the eye and said “thank YOU” without a smile. He was very unfriendly through the experience and transactional to say the least. As a patron of several restaurants, I can understand when a restaurant can be busy but this left a really bad taste in our mouths. We can’t help but feel that we were treated this way because we are from a minority group and was made to feel purely out of place in such a snobby establishment. I’m sharing my experiences finally so that anyone who steps foot into this establishment can be cautioned of The Ned’s snobby, prejudiced customer service. Be warned.

Great hotel and facilities. Stayed here for a week. It is clearly the place for locals but the holiday facilities are superb. Great choice of restaurants and the service in the bar and restaurants made our stay. The breakfast team Julie and kaylin were outstanding remembering what we ate each day.