NoMad London

We booked a table to celebrate a birthday. The website gave option of Brunch and the menu looked tasty and varied. The hotel lobby is beautiful but don't think about sitting down anywhere without checking in with one of the many reception areas. The restaurant had a lovely calm and rustic ambience. The staff were charming and responsive (when called) On being seated we were told menu was restricted to Brunch snacks. The service was slow and the food more of a let down than we anticipated. There was no wow factor at all given what we paid. The poppyseed lemon and ricotta pancakes tested strongly of hazelnut. The yoghurt and fruit portion was measly Overall we were deeply disappointed. I wish we had known the restaurant was not set up for Brunch so options were so limited.

We stayed at the NoMad London for two nights and were thoroughly impressed. Upon arrival, we were warmly greeted and guided to reception, where check-in was seamless. Our beautifully decorated room featured the most outstanding shower we've ever experienced in any hotel—an unexpected highlight! Breakfast was excellent, served with a smile, and added a delightful start to our mornings. Although we didn’t dine in the evenings due to theatre plans, the overall service and atmosphere left a lasting impression. Check-out was as straightforward as our arrival, further enhancing the smooth experience. The NoMad isn’t cheap, but as they say, you get what you pay for, and this hotel delivers exceptional quality. If it’s within your budget, it’s an excellent choice for a stay in London.

Very polite staff, doors always held open, always offered help with bags etc. I had a lady to come and do my hair and makeup for me as I was going to a party, they showed her up to my room and helped her with her bags too which was nice. The room was absolutely spotless and I had everything I could think of, the clothes steamer was very handy as I had a silk dress that was quite delicate. I was offered a turn down service in the evening which I thought was a very nice touch, not many hotels do that now but as I was still in the room I declined on this occasion. The minibar was very well stocked and the room service menu seemed pretty extensive (even the menu for hours 11pm-7am) so I think this hotel would be very good for international travellers arriving late. I stayed in room 314 which was an 'opera salon view'. The ceiling height was great, gave the room a sense of grandeur and there were pretty sash windows looking over the Royal Opera House. Really decent sized room.

Staying here was a great experience. An attentive and professional staff…. The location is excellent and within walking distance of a great many tourist spots !!! The Library, NoMad Restaurant and cocktail bar were all excellent. We will be staying here in the future!

Without a doubt a beautiful, very cool hotel that made for a fun stay. But the real difference-maker was the service. Staff went above and beyond in each interaction and everyone was incredibly friendly - by far the most sincere customer service I’ve had in a hotel in any city. Every interaction felt genuine and not forced or “required”. And a bonus - the restaurant is incredible.