Conrad Los Angeles

The hotel is located conveniently for the Walt Disney Concert Hall, and is new and priced low. However, the lobby restaurant and bar was clogged with people from the concert hall/ members of the public and we could not find a seat or get any service. No hostess, so stood around until finally got a table, and drinks arrived 30 min later, and food never did. The room we were given was next to the elevator lobby, despite assurances it would not be. Turned out that noise filtered in not from the elevator lobby, but from the road/ concert further down at the civic center (head banging, rave type music/ road racing sounds). Housekeeping was remiss- we had no toilet paper, and the room reeked when we first entered (ac was off). Service however did arrive promptly when called, eg for laundry bags/ room service menu/ toilet paper. Worst experience was at the spa- my teenage daughter and I went down to use the "complimentary dry sauna", and were told no lockers/ robes available for us and that we should go back to our rooms and come down in our robes! When we said we'd just use towels, the woman rudely directed us to the accessible restroom (no towels there)! When we approached her again and repeated we didn't need robes or lockers, she eventually showed us the way. There were empty lockers for sure, with available robes inside. Incredibly rude. My husband went separately and simply walked into the Men's sauna from the gym with no one aggressing him about getting a robe from the room. Totally upset.

Downtown LA’s best hotel- the Conrad is marked by impeccable service, a comfortable bar/lounge area, clean and modern rooms. It is the gold standard for Bunker Hill. The gym is nice for a hotel workout and clean. It is well-situated for business and tourists. Highly recommended.

This luxury hotel’s location in The Grand LA is amazing. The Walt Disney Hall is across the street, the giant Jeff Koons sculptures next door to that at the fantastic Broad Museum, more great art at The Museum of Contemporary Art just down the street and The Mark Taper Forum an easy five-minute stroll away. The hotel is stylish, comfortable and beautifully fitted out. Loved the bar and its fashionable clientele and the restaurant was great for breakfast. It seems to me that downtown LA was almost a ‘no go’ area just a few years but now the whole area is transformed and The Conrad is at its heart.

My family stayed here one night on a weekend to celebrate a birthday. This was our first visit to the hotel. From entering the valet, the service was very friendly. The hotel has a very unique look and style. It was built less than two years ago and still has a new look to it. It is conveniently located across the street from the music center and about two blocks from grand market. The hotel doesn’t have an executive lounge and the only restaurant is the San Laurel which serves breakfast and dinner. We had dinner at the San Laurel and while it was a very good and unique culinary experience, the price is quite high. If you’re staying several nights, it may not be a reasonable choice to eat there every night. Fortunately there are many restaurants in the area and the historic Grand Central Market is nearby which is accessible from the historic Angels Flight funicular. We are diamond Honors members and was given a small upgrade to a room on a higher floor with a great view of the Disney Concert Hall as well as a $50 food credit that we applied to the dinner at San Laurel. Though we didn’t get a chance to try it, we saw the beautiful outdoor pool on the 10th floor. It would be much more inviting in the summer as it was a cold January day when we visited. Overall, it is an impressive looking hotel with nice minimalist design and friendly service.

I absolutely love staying at the Conrad in Downtown LA for its exceptional amenities, sleek modern aesthetic, and outstanding service. I had an issue with my reservation recently and spoke with an agent named Sparkle, who truly went above and beyond to enhance my experience. Her helpfulness and positive attitude made a significant impact, and I greatly appreciated her thoughtful follow-up on the matter. If you are ever there, make sure you ask for Sparkle!