The Hollywood Roosevelt

Great stay in an iconic hotel. Friendly staff, clean spacious room. Loved the outdoor pool and bar area, so pretty. The lobby bar was stunning. We'd seen it on a TV show a few weeks before our stay and it didn't disappoint if you like Art Deco. Didn't do much as we were only there for 2 nights but nice to see a couple of the sights.

Kelly, the security guard, led us on a wonderful tour of the hotel filled with fun facts and anecdotes, incredible views and photo opportunities! As a native of LA, he was so excited and passionate to share his knowledge with us. It really enhanced our stay at this historical property.

I found the Roosevelt to be high in elegance. It is in a great location. The staff were incredibly friendly and hospitable. Even the cleaning staff greeting you in the hallways were so friendly and helpful. Some issues though. I found the lack of lighting on one side of the room to be annoying with only the desk lamp. There wasn't any tea/coffee available in the room so we had to ask for a kettle and milk, having our own tea/coffee, and being charged $4 for milk plus $4 for delivery of the milk. The lack of explanation of the incidental fees. This should be something brought to the guest attention. Ordering food in the Lobby, staff were inflexible to change, eg salad instead of chips.

A massive Thank You to your doorman (front of the building) and night staff for all of their help during the evening of the Sunset Fire (Wednesday). I live three blocks away from your hotel and was under a mandatory evacuation from our apartment complex. While your hotel was still close to the chaos, everyone there provided a safe place for us. As always, the hotel was beautiful and the room was spotless. I normally frequent your property for breakfast and lunch, but this time it was for a different reason. I really appreciated the calmness when checking in as well as the very nice team upon checkout on Thursday morning + the help from the staff at the back entrance of the building. Thank you again for providing a safe and comfortable stay during a night of extreme uncertainty in our neighborhood.

We came to the Hotel Roosevelt in hopes to experience the amazing atmosphere of not only Hollywood but the famous Hotel Roosevelt and thanks to the amazing head of security George we got to do so. He was extremely kind and helpful, When a situation arose while he was assisting us he promptly and politely excused himself and dealt with the situation in record time before returning to assist us with our questions, all around George was an amazing person and a great representative of quality service at the Hotel Roosevelt and made our stay 10 times better.