Mosaic Hotel Beverly Hills

Probably the worst customer service I have ever experienced. The hotel was having an employee party the evening of 12/27! we checked in, and did not tell us there was poolside party and loud music outside our room. When I went to speak to the manager, he seemed put out by my complaint, gave a half hearted apology, and told me that if it was a problem I could seek other accommodations elsewhere. In 40 years of travel and many living in Beverly Hills I have never had a manager speak to a guest this way. The hotel is shabby and run down and clearly has managers who are of like mind and unprofessional. My final comment… Pay more elsewhere in a hotel that values your business.

Small boutique hotel, with a terrific location. The staff were friendly without being overly attentive. Requests where handled with a quiet efficiency. You just felt comfortable. PS: if you prepay via 3rd party site, you will need to pay a government tax at then end of your stay, so keep a few dollars spare.

We travel a lot and have seen our share of the good the bad and the ugly. Mosaic most definitely belongs in the former - the (very) good. Excellent location - minutes walking to the shops and restaurants. Spacious comfortable rooms. Decent bar and restaurant in house with very decent prices.Staff are helpful and interesting, We’ve been there a lot and plan to go there a lot more.

Overall: 7.6/10 Room: 6.5/10 Small room, not a great shower, small bathroom, coil mattress was bad for a property of that price. Gym: 4.4/10 Its a gym insomuch that it has a treadmill, and 1 eliptical, kettlebells, weight balls. But it is tiny in the basement. Misc: 8.0/10 We got a glass of free wine, there was pipped in smell. It has a small pool with 4 chairs to layout and 5 seating sections, fire pits are nice and heaters are great. Staff good.

Morgana is the person who works in the lobby, she is a stupid and rude person. She is not at all professional, I don't know how a hotel hires someone without professionalism. I had good communication with everyone for 10 days but with Morgana it was horrible.