The Ritz-Carlton, Los Angeles

normally, I love Ritz Carlton‘s. The Ritz in Tokyo is my favorite hotel in the world. The Ritz in Laguna Beach is probably my second favorite. But things are not working at the Ritz Carlton in downtown LA. They seem to be short staffed at the front desk both when I got in which admittedly was quite late but also in the morning at 7 AM . something was going on with the pipes in the rooms when we were there. when you turn the water on, it made a gurgling noise and then the water shot out horizontally across the sink, soaking whoever was trying to wash their hands or brush their teeth. It wasn’t just me. I had three clients who are also staying at the hotel. The same thing happened to two of the three clients. I sent a text on the Marriott app alerting the hotel to the issue that night and I got a text back saying they could send someone from engineering up to take a look by the next morning. It was obvious this was not an isolated incident. It was happening across the hotel and the offer to send someone from engineering up to take a look certainly seems disingenuous in hindsight. in the morning, I brought it up with the front desk person that three of the four of us had been soaked and asked to have her manager contact us as she did not feel that there was anything that she could do. I think she may have been relatively new. No one ever called or emailed. For a normal hotel I wouldn’t be that surprised but for Ritz honestly I am. I will try to attach the video of the water shooting across.

Always look forward to our stays at the Los Angeles Ritz Carlton. Well located within a short to medium walk of plenty of activities in DTLA. Easy to use a free night certificate on Sunday evenings. Room is more luxurious than those at the JW Marriott next door. Destination fee covers more useful items than many hotels and includes a $40 food and beverage credit. The credit may also be redeemed at the JW Marriott’s bars and restaurants. A small leaflet issued at check outlines the benefits. We always take advantage of complimentary admission to the Grammy Museum that’s a few blocks away. With high nightly rates and only three high floors of rooms, every stay is nice and quiet. Pool area is under renovation but they claimed we could use the pool at the JW.

Seems like it was tacked on to the Marriott next door, or maybe the residential development on the other side. 3 floors of rooms about halfway up the building. No restaurant of its own for breakfast or lunch. Rooftop pool is small, unattended, and with no food or beverage service; you have to call room service and they bring it like takeout in paper and plastic. And the next day they would not allow us to go to the pool at the Marriott, which by the way owns Ritz Carlton.

I recently stayed at the Ritz Carlton in downtown Los Angeles and was thoroughly disappointed by my experience. Upon checking out, I discovered that several valuable items were missing from my room, presumably misplaced by housekeeping. When I brought this to the attention of management, I expected a professional response and assistance in resolving the issue. Instead, I encountered a dismissive attitude. Management not only failed to take responsibility but also insisted that I would have to pay for the missing items, which was both frustrating and unacceptable. The lack of accountability and support from the staff was shocking for a hotel of this caliber. It left a sour taste in what should have been a luxurious stay. I do not recommend this hotel if you value your belongings and expect reliable customer service.

Family of 4 had a 1 night staycation for the holidays. Our family returns to the LA live area during the holidays every year to see the tree, ice skate, and enjoy the festive environment. We usually stay at the JW Marriott but decided to splurge this year and stay at the attached Ritz-Carlton. We truly enjoyed our stay and the service. We almost did not want to leave the room as it sets a very pleasant feeling with the ambient lighting, posh atmosphere, and beautiful views. The lobby is rather small but very easily accessible to the large lobby of the JW Marriott. Very happy we switched and can't wait to return.