The Ritz-Carlton, Los Angeles

We chose here as we had a number of events booked at crypto.com stadium. It was so easy and a perfect location. The dining options are great . The rooms are beautifully appointed and very comfortable. The staff are professional. We enjoyed our stay … I have booked to return.

I just wanted to take a moment to review this wonderful hotel, in particular Nikko! I felt taken care of by Nikko who went above and beyond to make my stay special. I actually came back because of him! This hotel is beautiful and we loved the pool! But the customer service that i received from Nikko was the greatest! He is a great model and example of someone who genuinely cares for his guests. Thank you for taking care of me and my aunt, and i cannot wait to come back again! Whenever my friends want to stay in LA i always suggest this Ritz! Thank you!

normally, I love Ritz Carlton‘s. The Ritz in Tokyo is my favorite hotel in the world. The Ritz in Laguna Beach is probably my second favorite. But things are not working at the Ritz Carlton in downtown LA. They seem to be short staffed at the front desk both when I got in which admittedly was quite late but also in the morning at 7 AM . something was going on with the pipes in the rooms when we were there. when you turn the water on, it made a gurgling noise and then the water shot out horizontally across the sink, soaking whoever was trying to wash their hands or brush their teeth. It wasn’t just me. I had three clients who are also staying at the hotel. The same thing happened to two of the three clients. I sent a text on the Marriott app alerting the hotel to the issue that night and I got a text back saying they could send someone from engineering up to take a look by the next morning. It was obvious this was not an isolated incident. It was happening across the hotel and the offer to send someone from engineering up to take a look certainly seems disingenuous in hindsight. in the morning, I brought it up with the front desk person that three of the four of us had been soaked and asked to have her manager contact us as she did not feel that there was anything that she could do. I think she may have been relatively new. No one ever called or emailed. For a normal hotel I wouldn’t be that surprised but for Ritz honestly I am. I will try to attach the video of the water shooting across.

Always look forward to our stays at the Los Angeles Ritz Carlton. Well located within a short to medium walk of plenty of activities in DTLA. Easy to use a free night certificate on Sunday evenings. Room is more luxurious than those at the JW Marriott next door. Destination fee covers more useful items than many hotels and includes a $40 food and beverage credit. The credit may also be redeemed at the JW Marriott’s bars and restaurants. A small leaflet issued at check outlines the benefits. We always take advantage of complimentary admission to the Grammy Museum that’s a few blocks away. With high nightly rates and only three high floors of rooms, every stay is nice and quiet. Pool area is under renovation but they claimed we could use the pool at the JW.

Seems like it was tacked on to the Marriott next door, or maybe the residential development on the other side. 3 floors of rooms about halfway up the building. No restaurant of its own for breakfast or lunch. Rooftop pool is small, unattended, and with no food or beverage service; you have to call room service and they bring it like takeout in paper and plastic. And the next day they would not allow us to go to the pool at the Marriott, which by the way owns Ritz Carlton.