The Ritz-Carlton, Los Angeles

Always look forward to our stays at the Los Angeles Ritz Carlton. Well located within a short to medium walk of plenty of activities in DTLA. Easy to use a free night certificate on Sunday evenings. Room is more luxurious than those at the JW Marriott next door. Destination fee covers more useful items than many hotels and includes a $40 food and beverage credit. The credit may also be redeemed at the JW Marriott’s bars and restaurants. A small leaflet issued at check outlines the benefits. We always take advantage of complimentary admission to the Grammy Museum that’s a few blocks away. With high nightly rates and only three high floors of rooms, every stay is nice and quiet. Pool area is under renovation but they claimed we could use the pool at the JW.

Seems like it was tacked on to the Marriott next door, or maybe the residential development on the other side. 3 floors of rooms about halfway up the building. No restaurant of its own for breakfast or lunch. Rooftop pool is small, unattended, and with no food or beverage service; you have to call room service and they bring it like takeout in paper and plastic. And the next day they would not allow us to go to the pool at the Marriott, which by the way owns Ritz Carlton.

I recently stayed at the Ritz Carlton in downtown Los Angeles and was thoroughly disappointed by my experience. Upon checking out, I discovered that several valuable items were missing from my room, presumably misplaced by housekeeping. When I brought this to the attention of management, I expected a professional response and assistance in resolving the issue. Instead, I encountered a dismissive attitude. Management not only failed to take responsibility but also insisted that I would have to pay for the missing items, which was both frustrating and unacceptable. The lack of accountability and support from the staff was shocking for a hotel of this caliber. It left a sour taste in what should have been a luxurious stay. I do not recommend this hotel if you value your belongings and expect reliable customer service.

Family of 4 had a 1 night staycation for the holidays. Our family returns to the LA live area during the holidays every year to see the tree, ice skate, and enjoy the festive environment. We usually stay at the JW Marriott but decided to splurge this year and stay at the attached Ritz-Carlton. We truly enjoyed our stay and the service. We almost did not want to leave the room as it sets a very pleasant feeling with the ambient lighting, posh atmosphere, and beautiful views. The lobby is rather small but very easily accessible to the large lobby of the JW Marriott. Very happy we switched and can't wait to return.

This is a lovely hotel with great staff apart from one who marred our whole experience. We booked two rooms in the Executive Club lounge level so that we could eat dinner in the lounge right beside our rooms after long days sightseeing. The food was 5 star but unfortunately, despite being no more than ten people in the lounge at any given time, it was continuously running out. Cameron appeared to be the night manager of the lounge and despite requests from his staff did not replenish. He also appeared to be the only one who could serve us alcoholic drinks and also made it clear he was in no rush to do this. Us and the other family sat with empty glasses and plates for over thirty minutes before chasing him down to request more - this despite tipping him $10 each round. He made us feel very unwelcome. Nathan and Victoria on the other hand were delightful but unfortunately their shifts ended before dinner. We paid over $1000/night for the lounge level so at the very least expected more than two hors d,oeuvres for dinner. Aside from this the only other minor criticism I would have would be the lack of uniformity in room assignment. My family of four only got one sink in our room yet my two sisters had a room (also on club level) with one sink each. They also had a lot of amenities that we lacked Rooms were very very comfortable though and it is lovely to have a tub in the bathroom - hard to find these days. p.s. We submitted a review to the hotel and were told guest relations would be in touch to discuss but one month later we have heard nothing so I doubt we will return to this hotel.