Sofitel Los Angeles at Beverly Hills

Our family recently had an extended stay at the Sofitel Beverly Hills under extremely difficult circumstances. My mother suffered a severe pelvic fracture on October 15 while visiting our son/grandson, requiring three days of hospitalization, two weeks of inpatient rehab, and further outpatient therapy. The incredible team at Sofitel went above and beyond to provide unparalleled support, comfort, and care throughout this ordeal. Despite the hotel being fully booked, the staff managed to secure and extend a handicapped-accessible suite for my mother at a reduced rate. This suite became a sanctuary that made her recovery possible. The hotel also offered us a special service allowing us to text orders for her meals, ensuring she received the nutrition she needed to rebuild her strength. The acts of kindness we experienced were endless. One evening, after a particularly exhausting day I returned to the hotel, sapped of energy. Just as I was about to collapse into bed, a knock came at my door. A member of the housekeeping staff stood there with a tray of fresh fruit, rolls, and tea. That thoughtful gesture gave me the strength I desperately needed in that moment. A true godsend. When my mother was transferred from the rehab facility back to the hotel, the valet, Willie, took special care to prepare for her arrival. He ensured the entrance was clear, had a wheelchair ready, and later arranged convenient valet parking for her therapists to easily provide outpatient care. These details made an enormous difference to us. Special thanks to Emilie, Marvin, Saida, Miranda, Alex, the bell staff, chefs, and countless others who went out of their way to support us with warmth and efficiency. From handling medical supplies to preparing nourishing meals, every interaction was filled with kindness and empathy. The Sofitel Beverly Hills treated us not as guests, but as family. Their exceptional service and human touch will remain forever in our hearts. I cannot recommend this hotel highly enough. It is more than a place to stay, it is a place where people genuinely care. Thank you, Sofitel team, for everything. You made an immense difference during one of the hardest times in our lives

I spent a week at the Sofitel in October 2023. I stayed in a suite on the 10th floor facing the Hollywood Hills. The room was spacious and it had a nice balcony. The service in the hotel was excellent. Special shout out to Emily, Mathilde at the front desk, Marta in the restaurant and Willie, parking.

Loved this place. We seemed to have an enormous room - a huge suite which i don't remember booking??? Perhaps we were upgraded, but anyway, it was great. And the comfiest bed of all the beds we stayed in on our recent road trip of California. Lovely pillows and bedlinen too. Stayed for 3 nights and had our car in the valet parking. The staff were all courteous and kind. Breakfast, which we ate only once was a bit of a rip off, and took ages. Better to go out for breakfast in my opinion. Great location for touristy things, got an Uber to The Grove and also drove to Universal Studios.

Willy and Alex are two outstanding staff leaders at the Sofitel. We always feel appreciated and happy to arrive because of great people like them. The staff in general are very friendly and helpful. The rooms are comfortable and the bedding feels very soft.

We recently stayed at this hotel for the first time. We had a great experience. Very comfortable, great service, clean, and great location. The only downside was lack of response from their Spa center. They were short of staff due to the holidays.